Housing and Support Officer
7 months ago
Job Introduction
**About YMCA St Paul’s Group**:
YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.
**About the role**:
We are looking for an experienced Housing Officer to provide a professional Housing Management service to our designated non-supported Parsons Green YMCA and our Supported Living Project in Surrey.
Parsons Green YMCA is a 27-bed hostel in the heart of Parsons Green, London. There are 27 single units of accommodation with shared bathrooms and kitchens. Our Supported Living Project is located in Surrey and provides supported living for 44 clients. The successful applicant would be responsible for full Housing Management of these projects with emphasis on rental income, voids management and lettings.
Key Responsibilities:
**Exceptional Customer Service**: As the frontline representative, you'll provide a consistently excellent customer service experience. Your interactions are crucial in creating a lasting positive impact on all, especially our residents and their networks.
**Diverse and Dynamic Role**: Far from mundane, your role includes rental income management, voids and lettings management reporting repairs, complaints management and working closely with the Housing, Care & Support department, Property & Places department and Surrey County Council to ensure the smooth running of both projects. Additionally, you'll play a crucial role in ensuring the safety and security of our facility.
**Welcoming and Attentive**: Being the first contact point, your role involves welcoming new residents, addressing complaints, handling reports of anti-social behaviour, and providing empathetic support to residents and the public. Your keen ability to identify and report concerns is vital.
**Collaborative Teamwork**: although this role involves lone working, you will be part of the larger Housing, Care and Support department at YMCA St Paul's Group where your skills and passion will contribute significantly to the lives of our residents and visitors.
**What we offer**:
At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
Free gym access across our sites.
Discounts from major retailers and supermarkets.
Free access to well-being and counselling services.
The ability to work from a range of outer London work locations.
Career development programmes to help you thrive.
Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Life Assurance.
For a complete list of our staff benefits, please click here.
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