Neighbourhood Manager

The Vacancy

About the role

Leading a team of dedicated and highly motivated Neighbourhood (Housing) Officers our Neighbourhood Managers will ensure high levels of performance and customer satisfaction across their patch as well as serve as a point of escalation for complex cases.This is a highly visible role delivering services in accordance with our Customer Care Standards and primed to make a significant impact to the customers we serve. We have 3 Neighbourhood Managers in post currently and are recruiting for an additional 2.

The neighbourhood team will support mixed-tenure customers and deal with day-to-day and more complex cases, ensuring vulnerability is recognised and appropriately supported any safeguarding concerns are identified and addressed.

Delivering against a quality assurance framework the Neighbourhood Manager will work with their team and other Paradigm colleagues to drive improvements in all we do, creating and delivering against patch plans and being accountable for parch budges formaintenance and estates improvements.

Our Team

Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers and customer service champions. Reporting to the Area Neighbourhood Manager, the NeighbourhoodManager leads a team of experts critical to achieving our Vision and corporate plan targets for customer satisfaction. This is a role filled with opportunity to make a real difference to our customer’s lives.

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we’re heading. We work in ahybrid way, a mix of home and office based as part of ensuring wellbeing balance and the benefit of face-to-face collaboration and relationships.

About you

You’ll use your expertise and data insight to deliver a proactive, holistic and customer-centric neighbourhood management service, supporting the team with planning and delivering patch improvements. You’ll be an excellent communicator, people leader andcommitted to delivering excellent customer service. You’ll work with other Paradigm teams and external partners closely to support vulnerable customers and deliver on a patch plan to drive improvements for all customers across your neighbourhoods.

You will have an outstanding customer focus with a clear understanding of the issues and trends in neighbourhood management and the drive and creativity to see improvement initiatives through to fruition. You’ll have strong housing management legislationknowledge and case management experience and excellent coaching and people development skills to lead your team.

This is a super opportunity to drive real, tangible change for our customers and our neighbourhoods, working in a passionate, committed and motivated Customer directorate.

If this sounds like you and you’re ready for a high-profile, high-impact role, check out the full job description and information pack attached below.