Home Ownership Assistant- 9 Month Fixed Term

5 months ago

Marston Green, United Kingdom Platform Housing Group Full time

**Are you a people person?**

We have an exciting opportunity for an Assistant to join our Home Ownership team on a 9-month fixed term contract. You will provide support to the team to enable the provision of an effective and customer focused housing management service. This is ideal for someone looking to begin a career in Housing.

**What could you be doing?**

Reporting to the Home Ownership Manager you’ll assist the Home Ownership team in the management of Shared Ownership, Leasehold, Freehold and Market Rent tenures and wider schemes and neighbourhoods in line with service standards and policies.

You’ll assist with tenancy set ups and organise all welcome correspondence. You will provide support to the team with queries relating to lease and tenancy queries, lease extensions, remortgage enquiries and subletting.

You will also assist the team with setting up of Direct Debits, taking payments, arranging refunds. You will also administrate low level arrears, by agreeing payment plans and signposting.

You will carry out all other essential business support as required, including dealing with routine correspondence and enquiries and arranging and supporting meetings for managers. You’ll assist with data input/maintaining records as required, and support with scanning and distributing post for the team.

This is a home-based role with travel to our Solihull and Worcester offices at least once a week, as requested by the Line Manager.

**Some things we need from you**

This role would suit a highly organised individual who can thrive in a busy environment and meet deadlines without compromising on quality.

You will also have experience of working in an administrative or business support role and working closely with customers. Previous experience of working within a housing team is desirable but not essential.

You will be dealing with our customers on a regular basis and need to be customer focused with excellent communication skills. This is a busy role where you will have to multi-task and so first-class organisational skills with the ability to meet deadlines is essential.

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies, flexible working, and ability to work from home in most roles
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle and Cycle to Work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

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