Reception & Administration Assistant: Suffolk

1 month ago


Ipswich, United Kingdom Blue Cross For Pets Full time

**Contract: Permanent, part time - 4 days per week (28 hours)**

**Salary: £21,255 - £23,806 FTE per annum (pro rata for part time)**

**Location: Ipswich, IP2 8NQ**

**Closing date**:
**midday Friday 15 December 2023.**

We are recruiting a
- **Reception & Administration Assistant** for our Rehoming & Fostering Centre in Suffolk to ensure a warm, friendly welcome, a positive memorable visitor experience and provide first-class administration support to the team- We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.More about the role
- Our Suffolk Centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. With great facilities, including a woodland, the team are proud of what they can accomplish on a daily basis together.With the seaside close by, wonderful facilities and grounds, the woodland next door, and the town just a stone's throw away, this Centre really has it all to offer to animals in need.
- As the
- **Receptionist and Administration Assistant**, you will be the backbone of the Centre providing vital administration support to ensure all key processes are delivered in a professional and efficient way and ensuring our visitors have a positive, memorable experience.
- Often, you will be the first person our fantastic clients see, so making a great first impression is really important.- This is a super role with lots of variety and plenty to do including:
- Answering the telephone in a professional and timely manner, ensuring messages are passed on clearly and as soon as possible.
- Provide administrative support for registering new clients on the computer system, updating information and paperwork necessary for moving animals to their new homes.
- Processing sale of goods and nominal donations, carrying out daily cashing up processes, making cheque payments and ensuring good financial management.
- Managing the supplies of **Blue Cross **branded goods and ensuring Centre consumables are replenished in a timely manner and stock takes are carried out on a regular basis.
- Working closely with other team members in client services and across the network, administer, support and coordinate the movement of pets across the network, ensuring pet welfare is always at the forefront of mind.
- Working closely with other areas such as maintenance, retail, and fundraising, drawing on their expertise to feed into key decisions regarding visitor experience and administration processes.
- Working closely with the Assistant Manager - Client Services and the Customer Care Team to ensure visitor feedback is collated, analysed, and used to improve the client experience, this includes recording of ‘in person’ compliments and complaints.
- Conduct quarterly mandatory health and safety checks and when directed, ensure incidents are accurately recorded.
- Be alert to safeguarding issues within the team, volunteers and our clients and understand your role in raising safeguarding issues.
- Role model the Blue Cross values and competencies as a framework for the way you communicate with the volunteer team and other internal colleagues.

**Other duties and responsibilities**
- Where necessary, conduct pre-arranged tours of the Centre, providing information on the history of Blue Cross and current charitable activities.
- Working closely with Fundraising, Marketing and Communications department to support visitors arriving for media related activities.
- As needed, provide some animal care duties including the transporting of pets.
- Work closely with the Assistant Managers and Volunteer Coordinator to support them with rota management.
- Work with volunteers to ensure employees and volunteers work together as one team.
- Assist in fundraising, publicity, and education events and with the receipt of donated goods.
- Participate in a range of meetings and working groups to contribute towards national continuous improvements.
- Working closely with Fundraising and Marketing teams to provide success stories for use in Blue Cross publications and media.
- Deal with complaints, escalating these to your line manager when these relate to issues effecting safety, client complaints or reputation.

**Your working day will be from 08:30 until 17:00 on a regular rota including weekends and bank holidays.**

Want to know more detail? Great We have attached the job description which hopefully gives you everything you need.About you
- You will be a good communicator and have experience of working for a client facing a role in a fast-paced and changing environment. You should really enjoy working with and supporting people, with the ability to put people at ease and have pride in ensuring you offer grea



  • Ipswich, United Kingdom Suffolk Refugee Support Full time

    **Context and Purpose of the Job** Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin...


  • Ipswich, United Kingdom Suffolk New College Full time

    Up to £22,827 per annum pro rata. 15 hours per week Working 15 hours per week on a Monday and Tuesday we are looking for a friendly, professional and enthusiastic individual to provide a positive, efficient and effective information and reception service, supporting and advising learners, visitors, and staff with a wide range of general enquiries. The...


  • Ipswich, United Kingdom West Suffolk College Full time

    Opportunity information Salary £10296 per year Duration 12 months Advert closing date 01/03/2023 Description Accountancy Practice, based in 3 locations Hadleigh Felixstowe and Copdock. Hadleigh is our head office and where this apprenticeship will be based. We deal with all aspects of accountancy and secretarial work, client meetings, office duties and...


  • Ipswich, United Kingdom Suffolk County Council Full time

    Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid  £26,421 per annum (pro rata for part time) 37 hours per week, Flexible working options available  Permanent We’re focused on making a meaningful difference in SEND (Special Educational Needs and Disabilities) across Suffolk. How? By listening to our people...


  • Ipswich, Suffolk, United Kingdom Suffolk County Council Full time €26,421

    Suffolk County Council are looking for Administration Assistant Manager to join the SEND team based at Endeavour House, Ipswich on a Hybrid contract. You will join us on a full time, permanent basis with flexible working options available . In return, you will earn a competitive salary of GBP26,421 per annum (pro rata for part time) About the...


  • Ipswich, United Kingdom Suffolk County Council Full time

    Suffolk County Council are looking for Administration Assistant Manager to join the SEND team based at Endeavour House, Ipswich on a Hybrid contract. You will join us on a full time, permanent basis with flexible working options available. In return, you will earn a competitive salary of £26,421 per annum (pro rata for part time) About the Administration...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Providing Senior Administration Support within the Business Support Team, supporting the East Suffolk Crisis Pathway within the Suffolk location, therefore this post will require the ability to travel to multi locations as and when required. Please see attached Job Description. Essential criteria: This role requires a good knowledge and understanding of data...


  • Ipswich, United Kingdom Suffolk County Council Full time

    **Suffolk County Council, Ipswich, IP1 2BX**: - **£21,189 per annum (pro rata for part time)**: - **37 hours per week**: - **Permanent** We are committed to** flexible working**, so please read the Job and Person Profile to find out about the types of flexible working available for this role. **Job Details** An exciting opportunity has arisen to join...


  • Ipswich, United Kingdom Suffolk County Council Full time

    **Suffolk County Council, Ipswich IP1 2BX**: - **£21,189 per annum (pro rata if part time)**: - **37 hours per week**: - **Permanent** We are committed to** flexible working**, so please read the Job and Person Profile to find out about the types of flexible working available for this role. **Job Details** An exciting opportunity has arisen to join...


  • Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

    **Please note this is a fixed term or secondment opportunity for 2 years.** **Full time, part time and job share opportunities will be considered.** **Your Programme and Administrative Assistant role**: As our**Programme and Administrative Assistant**you will support the effective and efficient day-to-day operation of the Regeneration and Economic...


  • Ipswich, Suffolk, United Kingdom Suffolk County Council Full time €26,421

    Suffolk County Council are looking for Administration Assistant Manager to join the SEND team based at Endeavour House, Ipswich on a Hybrid contract. You will join us on a full time, permanent basis with flexible working options available . In return, you will earn a competitive salary of GBP26,421 per annum (pro rata for part time) About the...


  • Ipswich, United Kingdom Suffolk County Council Full time

    **Suffolk County Council, Ipswich IP1 2BX**: - **£21,189 per annum pro rata**: - **16 hours per week**: - **Permanent** We are committed to** flexible working**, so please read the Job and Person Profile to find out about the types of flexible working available for this role. **Job Details** This opportunity is for **Administration Assistant**...


  • Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

    £21,968 per annum (pro rata for part time).** **Full time, part time and job share opportunities will be considered.** **Responsibilities as our Administrative Support Officer**: **What we are looking for in our Administrative Support Officer**: - GCSEs (grades 4-9/A-C) inclusive of English and mathematics and either the relevant NVQ2 or equivalent...


  • Ipswich, United Kingdom Suffolk County Council Full time

    Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid £32,076 per annum (pro rata for part time) 37 hours per week, Flexible working options available  Permanent As a modern, flexible and effective organisation, we’re driven to make a positive difference to Suffolk. That’s why, when you join us as a  SEND...


  • Ipswich, United Kingdom Suffolk New College Full time

    **Basis** Full Time **Date posted** 28/03/2024 **Job reference** REQ000170 Curriculum Administrator Within the range of £22,071 and £22,827 37 hours per week, 52 weeks per year This exciting opportunity is a varied and busy role, which will require you to provide a point of contact between academic staff and students and assist with all the...


  • Ipswich, United Kingdom Suffolk Libraries Full time

    **Content & Resource Assistant** Suffolk Libraries is an independent and charitable society which now runs Suffolk’s library service. **Our vision is to “transform lives through access to knowledge and resources, promote lifelong learning and strengthen communities by meeting their evolving needs.”** Our Content and Product Development Team is...

  • Dbs Administrator

    3 days ago


    Ipswich, United Kingdom Community Action Suffolk Full time

    **DBS Administrator** Hours: 18.75 hours per week Term: Permanent Contract Location: Community Action Suffolk, Brightspace, Ipswich **Salary**: £22,937.50 (FTE) / £11,468.75 (Actual) Start Date: Immediate start Community Action Suffolk is seeking an enthusiastic and resourceful administrator to help run its subsidiary company DBS at CAS Ltd. **About...


  • Ipswich, United Kingdom Suffolk County Council Full time

    **Suffolk County Council**are looking for a**Political Research Assistant** to join our team in**Ipswich**. You will join us on a **full time, Fixed term under the Local Government and Housing Act 1989**. The appointment will terminate at the first meeting of the next four-year term of the County Council (22 May 2025) and in return, you will receive a...


  • Ipswich, United Kingdom Opus People Solutions Full time

    **Discovering Suffolk Assistant** **Pay**: £12.47 per hour, 37 hours per week **Length**: 12 weeks, start asap **Location**: outdoors - entire Suffolk Do you enjoy working outside? Are you ready for your next temporary role? Opus People Solutions are recruiting on behalf of Suffolk County Council for full time Assistant to join their busy team within...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We have an excellent opportunity for a full time Administrator/Receptionist within the Diabetic Foot Clinic and Diabetes Centre at Ipswich Hospital. You will be a member of the team providing an efficient Administrative / Reception support to the Diabetic Foot Clinic and the Diabetes Centre. You will be responsible for carrying out administrative,...