Service Advisor

3 weeks ago

Wigan, United Kingdom Vertu Motors Full time

**About us**
Bristol Street Motors Ford Wigan are recruiting This well established business has a great opportunity for a Service Advisor to join their outstanding team.

This is a fantastic time to join the Vertu Group and be part of our growth and expansion which will provide you with unrivalled training and career development opportunities.

We are offering a basic salary of £26,500 with an OTE of £29,000 plus excellent Company benefits.

**About the Role**
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

**About You**
We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer facing role. Previous experience as a Service Advisor is desirable but not essential, as your passion for providing outstanding Customer Service is what matters most to us Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Enhanced Paternity

Job Reference: FORD02181

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