Business Support Officer/admin

1 month ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Southwark RQ1173798**

**Hybrid working**

The purpose of the role is to provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints.

Take responsibility for coordinating business activities and establishing systems, on behalf of the division and senior management, to help the team work better and smarter to ensure high quality customer service is delivered in accordance with the Council’s policies.

**Key Responsibilities**:

- Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs. Developing effective links and working relationships in order to respond. Responsible for ensuring that these are responded to within the corporate timescales. Reporting to the division on performance against correspondence targets.
- Contributing to the successful delivery of the Arboricultural Services Contract including ensuring effective contract management through the issuing of works and ensuring the contract is meeting specified schedules.
- Leads in the rollout of new procedures relating to the Council’s business systems, with a particular emphasis on exploiting benefits of IT, providing guidance to senior managers.
- Responsible for the preparation, presentation of information as and when required including the provision of technical and non-technical reports.
- Contribute to the management and monitoring of budgets and responsible for processing of payments to contractors.
- Provides coordination and processing role regarding Divisional finance with regards to the ordering of supplies, raising of purchase orders and the processing of invoices on behalf of service managers. Does this efficiently with a high degree of accuracy and recommends improvements to systems where appropriate.
- Provides a meeting and events service for senior management; co-ordinating attendance where numbers are significant, preparing agenda, briefing papers, electronic distribution of papers, minutes, pursuing follow up actions.
- Seeks out and provides advice and guidance to senior managers on operational policies and business systems, providing details or liaison with appropriate support functions - finance, HR, facilities and office supplies - on behalf of senior managers.
- Works on behalf of senior managers to collate and cascade information -in response to individual issues but also information needed for divisional management decision making and performance management. Ensures that a central ‘information’ hub is created so that information can be readily found.
- Develops effective links and working relationships in order to co-ordinate and collate the business unit input to the forward plan, council plan, and departmental monitoring systems ensuring that items are updated accordingly.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Good standard of general education (5 GSCE passes grade A*-C) including Maths & English.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience setting up and maintaining administrative systems and complex records.
- Experience with internal and external individuals and organisations on administrative issues.
- Experience preparing a range of documents, letters, and reports to a high standard.
- Ability to work flexibly, independently and as part of a team, doing what is required to get the job done to a high standard.
- Ability to define problems and produce innovative solutions against financial constraints.
- Ability to communicate effectively both orally and in writing with a wide range of people including members, senior officers, community representatives.
- Ability to use IT software packages, including Microsoft word, Excel and PowerPoint (to be tested).

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always q

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