Programme Administrator

3 months ago

London, United Kingdom Gordon Yates Full time

**Programme Administrator Temp-Perm**

Our client is seeking an individual with exceptional Administrator/Coordinator experience

We are looking for an enthusiastic individual to join their team as a Temp-Perm Programme Administrator
- In the Accreditation Unit.

Regents Park
- Hybrid working.
**£15.18 an hour - £24,124**

**Start immediately**.

Previous experience within a similar and fast paced administrative position would be essential.

**Who will you be working for?**

Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK.

**This role is based in their London Office; Regents Park**

**What will you be doing?**

The main focus of this role is to:

- Be responsible for administrating accreditation assessments.
- Handle customer enquiries administer formal governance meetings,
- Plan training days,
- Undertake general administrative tasks for the Accreditation Unit.

**Programme administration**
- Assist clinicians with enquiries relating to accreditation, making clear the benefits of accreditation.
- Organise accreditation assessments, ensuring a high-quality service is delivered and that the accreditation process is followed to programme standards.
- Liaise with assessors, clinicians, and services to administer all aspects of the accreditation process from start to finish, ensuring timelines are adhered to and that a high-quality service is delivered.
- Deliver guidance and help for new services and assessors in navigating website and understanding accreditation processes.
- Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.
- Keep up to date and accurate records.
- Assist team with administrative duties relating to quality improvement projects.
- Contribute to the development of new guidance materials.
- Continuously strive for improvement and proactively identify more efficient ways of working.

**Communications**
- Run a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users.
- Contribute to writing website copy, guidance materials and blogs.
- Act as an ambassador for the programme by ensuring that documentation is branded consistently.

**Training events and governance meetings**
- Provide administration for training days, including booking venues, accommodation and travel using the clients designated travel agent, and liaising with trainers, colleagues, and delegates.
- Organise meeting dates as necessary, involving complex co-ordination of a number of people’s diaries ensuring the quorum for each is available to attend.
- Issue invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
- Prepare training material including packs and online documentation, preparing agendas and slides.
- Research best practice to maximise audience participation and engagement, for example use of polls and other innovative methods.
- Present at workshops and training events (remote and in person).
- Collate and reporting on feedback from training days and events, making recommendations for further improvements.

**You will need**:

- Essential_
- Customer service experience.
- Experience in handling customer queries, both written and verbal.
- Experience of assisting with the planning and coordination of effective meetings and events.
- Experience of working on committee-style meetings including writing high quality minutes of meetings.
- Demonstrable experience of engaging and communicating with stakeholders effectively.
- Experience in analysing data to produce reports using Microsoft Office
- Experience of working on multiple projects or workstreams at one time.
- Desirable_
- **Experience of administration in a healthcare or related context.**:

- Understanding of confidentiality and data protection legislation including information governance.

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