Revenue Protection Inspector

5 months ago

London, United Kingdom Arriva Group Full time

**Revenue Protection Inspector**

**We have vacancies for this role across the following locations: High Wycombe / Aylesbury / London Marylebone**

Chiltern Railways operate between the West Midlands and London, providing journey options to Aylesbury, Oxford, Birmingham, Stratford-Upon-Avon and other destinations. We are looking for Customer Service Inspectors to join us here at Chiltern Railways. At Chiltern Railways our customers are at the heart of what we do, so in this role we are looking for people who are passionate about about providing a high level of customer care on trains and on stations, including answering passenger enquiries about local and national train times, connections and fares. You will also be responsible for protecting the company’s revenue whilst ensuring first class customer service is delivered at all times.

**Role Responsibilities**:

- Provide a high level of customer care on trains and on stations, including answering passenger
- Enquiries about local and national train times, connections and fares
- Issue tickets and excess fares as appropriate to those customers not liable to pay penalty fares
- Deal with anti-social behavior (e.g. feet on seats, smoking in non-smoking areas)
- Undertake special revenue protection checks as required
- Perform on train and on station announcing, ensuring that accurate information is conveyed
- Check cleanliness and the general environment of train and take action to rectify or report faults
- At special events and at times of disruption, ensure the safe management of crowds
- During engineering works, provide passenger assistance and manage replacement bus services at stations as directed

**Person Specification**:

- Enjoys working with the public
- Good numeracy and literacy skills
- Excellent communication and interpersonal skills
- Experience of working in the rail industry is desirable
- Experience of working with customers in a face-to-face environment
- Previous cash handling experience is desirable

At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.

Our benefits include:

- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line  - We offer complementary 24-hour physio for everyone
- Health Shield  - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care  - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Support  - Peer Support, Samaritans, and Railway Chaplains

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..

**Salary**: From £32,000.00 per year

**Benefits**:

- Company pension

Ability to commute/relocate:

- London, NW1 6JJ: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)

Work Location: In person

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