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Facilities Assistant

1 month ago

Newbury, United Kingdom Mitie Full time

**Job Overview**:
**Principal Objective -**

**Service excellence**:

- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs

**Engagement, culture & communication**:

- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives

**Client relationships**:

- Accountable for positive client perception
- Informed knowledge of key stakeholders on the account
- Informed knowledge of the client's values and objectives and of contribution towards client retention

**Finance & Commercial Awareness**:

- Responsible for completing monthly timesheet or equivalent and following expenses procedures
- Responsible for caring for any company property provided
- Informed knowledge of the impact of behavior on the finances of the contract

**People & productivity**:

- Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
- Responsible for owning own development, and ensuring all learning is put into practice, personal performance including delivery of agreed personal objectives
- Informed knowledge of HR procedures and expectations outlined in employee handbook

**Main Duties**

**To undertake a range of duties including**:

- Support CEMs, Events organizer and all relevant onsite Mitie teams, with Line Manager support, on all relevant duties. This will include (but not limited to) furniture moves, driving to other Vodafone locations with cargo/deliveries, any BAU logistic requirements. RAMS and Mitie/Vodafone processes to be adhered to at all times.
- The scope of day to day tasks may change as processes and business needs are regularly changing and evolving. This role requires flexibility and adaptation to ensure compliance.
- Work with Line Manager to ensure all tasks assigned are managed efficiently and completed in a timely manner.
- Ensure Vehicle is checked weekly and all servicing requirements are adhered to. Any issues to be reported to the line manager. All driving forms are to be completed as required by the company.
- Assist with furniture requirements at Vodafone Newbury Campus, including but not limited to generic and heavy furniture
- Carry out weekly utilization checks as required & undertake bi-weekly quality audits of soft furnishings.
- Deliver and collect furniture to and from Paddington & Newbury when required. All returns must be documented and returned to the stores. Offsite stores are now managed by Vodafone WPM team and permission to access and use must be obtained beforehand, via Line Manager.
- To assist with Loading bay maintenance, to include but not limited to tidying items, moving/disposing of agreed items, general cleaning of the area (i.e sweeping)
- To assist the Post Room team as required and as agreed by Line Manager
- This is a full time role for an agreed working hour schedule (i.e 7am to 4pm/8am to 5pm) however due to exceptional circumstances, on occasion, an earlier start, later finish may be required. This will always be upon agreement and hour compensations discussed. If an earlier start is required, an earlier finish or adequate time compensation will be arranged.
- Team to manage meeting rooms and ensure they are set up daily. The meeting rooms must be stocked with, pens/ flipchart paper and markers. Facilities Assistant to report any cleanliness issues such as dirty tables, rubbish/ crockery that needs to be removed etc to the cleaning team.
- Manage CEC set up and clear up as required by the client.
- To support CEM's when required, with delegated tasks including but not limited to - logging jobs with the Mitie Helpdesk, and Help hub support
- Check tea points on a each morning and clear as necessary,
- Maintaining the lakes on Campus, removing rubbish from the lake and reporting any issues to the line manager
- Manage day to day checks of the pavilion

**Support with event set up's and clear downs as and when required as scheduled by the Customer Engagement and events manager, with Line Manager support**

**What we are looking for**:

- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing relevant uniform standards
- Proven experience and understanding of an exceptional Customer Service delivery
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests and to be able to prioritise
- Team player
- Be innovative, identifying improvements and smarter ways of working

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