Customer Support Representative

2 weeks ago


Bangor, United Kingdom David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania.

Position: Customer Support Representative

Location: Remote, Romania

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
- Start date: 16th of October 2023.

**REQUIREMENTS**:

- At least B2 level of German, both oral and written. Fluent in English
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence and soft skills with the ability to serve high-profile
customers
- Excellent comprehension and problem-solving skills
- Experience in a multi-system environment
- Working schedule - Monday to Sunday (shift rotation: 06 AM - 12 AM (midnight)), 8 hour work.

**BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Shifts Monday to Friday, 07 AM - 07 PM (8 hour shifts, 5 times per week)
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Permanent contract
- Private health insurance
- Meal allowance
- Sports benefit
- Loyalty based holidays balance increase
- And many others



  • Bangor, United Kingdom Flat Fee Recruiter Full time

    **Customer Service Officer**: **Salary**: £22,306 - £24,748 per annum **Town**: Bangor **Closing date**: 15/08/2023 **x2 Customer Services Officer** **£22,306 - £24,748 - 37 hours per week / Bangor / Permanent** We are Adra. We provide quality homes in North Wales. We’re not an organisation that stands still. Over the coming years we will have...


  • Bangor, United Kingdom CCRS Ltd Full time

    The role will work directly with our Roadside Recovery and Logistical Operations to ensure Solutions are delivered above and beyond customer's expectations. We operate 24/7 365 days a year so you will be expected to cover various shifts including early morning / late finishes and weekends. **Please note that this role will include 1 Saturday (9am - 5.30pm)...

  • Customer Service Adviser

    Found in: beBee S GB - 3 weeks ago


    Bangor, United Kingdom NatWest Group Full time

    Join us as a Customer Service Adviser in Bangor, North WalesYou’ll be the first point of support for our personal banking customers in one of our telephony banking teamsWe’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou’ll be educating customers in the different ways they can...

  • Customer Service Adviser

    Found in: beBee jobs GB - 2 weeks ago


    Bangor, United Kingdom NatWest Group Full time

    Join us as a Customer Service Adviser in Bangor, North WalesYou'll be the first point of support for our personal banking customers in one of our telephony banking teamsWe'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou'll be educating customers in the different ways they can do...

  • Customer Service Adviser

    Found in: beBee S GB - 2 weeks ago


    Bangor, United Kingdom NatWest Group Full time

    Join us as a Customer Service Adviser in Bangor, North WalesYou'll be the first point of support for our personal banking customers in one of our telephony banking teamsWe'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou'll be educating customers in the different ways they can do...

  • Customer Service Adviser

    Found in: beBee jobs GB - 1 week ago


    Bangor, United Kingdom NatWest Group Full time

    Join us as a Customer Service Adviser in Bangor, North WalesYou'll be the first point of support for our personal banking customers in one of our telephony banking teamsWe'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYou'll be educating customers in the different ways they can do...


  • Bangor, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Nights **Location**: Bangor, LL57 4BG **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift). What’s in it...


  • Bangor, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...


  • Bangor, United Kingdom Bangor University Full time

    Applications are invited for the above full-time permanent post working in Bangor University Students’ Union (Undeb Bangor). We are looking for a passionate creative and enthusiastic individual to work within the Membership Development department at Undeb Bangor as Representation Coordinator. You will work closely with the elected Students’ Union...


  • Bangor, United Kingdom Three UK Full time

    **Company Description** We can offer you this...** - £12 per hour - A brand new smartphone on an Unlimited data plan - On-target bonus of 25%, paid out monthly based on your store's performance - Individual bonus accelerators for high performers - Great discounts with our Perks at Work scheme - Flexible working hours/shifts - Great training courses and...


  • Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    The successful applicant will provide comprehensive administrative support to EBME (Electro Bio-Medical Engineering) in Ysbyty Gwynedd and the West area. The post requires the ability to prioritise various demands and to work for considerable periods without direct supervision. You will be responsible for ensuring continuity of patient services by...

  • Driver/warehouse

    6 days ago


    Bangor, United Kingdom Rexel Full time

    **Driver/Warehouse**: Rexel UK currently have an exciting opportunity for a Driver /Warehouse Operative to join the team in our Bangor branch. As a Driver /Warehouse Operative for Rexel, you will provide an efficient and professional delivery service to customers as well as facilitating the inward movements of stock and prepare the outward movement to fulfil...


  • Bangor, United Kingdom Bell Recruitment Full time

    Job Title: Care & Support Assistant Full Time & Part Time Directorate: Care & Support Directorate Responsible to: Scheme Manager(s) Job Purpose: To deliver care and support services which promote the welfare and wellbeing of residents/tenants and safeguard them from harm, and to promote residents’/tenants’ participation in the life of the...

  • Clerical Officer

    Found in: Talent UK C2 - 2 hours ago


    Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview Please note that we will only accept applications from staff currently employed by Betsi Cadwaladr University Health Board The purpose of the role is to support the provision of a comprehensive information service using various Quality Informatic Systems by providing expert advice and analysis across a range of areas. The post holder...


  • Bangor, United Kingdom HSBC Full time

    **Cynghorydd Gwasanaeth Cwsmer - Siaradwr Cymraeg** **Lleoliad: Gwaith hybrid ar gael** **Cyflog: £22,750 + buddion ardderchog** **Oriau: 35 awr yr wythnos** **Yr hyn y byddwch chi’n ei wneud** Fel Cynghorydd Gwasanaeth Cwsmer sy’n siarad Cymraeg byddwch yn darparu gwasanaeth rhagorol i’n cwsmeriaid y gallwn i gyd fod yn falch ohono, trwy gymryd...

  • Clinical Workshop Technician

    Found in: Talent UK C2 - 1 hour ago


    Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview We are seeking a highly motivated Pharmacy Hospital Operations Manager to join the pharmacy team in the west. As a member of the Senior Pharmacy Leadership Team, you will actively contribute to and shape the strategic planning of the service. If you have experience of operational management and service delivery and have good leadership...

  • Flying Start Health Visitor

    Found in: Talent UK C2 - 1 week ago


    Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview We have an exciting recruitment opportunity within our integrated children's learning disability service for a nursing team manager. The children's learning disability service is a health and local authority integrated service which provides support and intervention to children with disabilities and their families living in the Gwynedd...


  • Bangor, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Bangor, North Wales.** **Full time position - 37.5 hours per week - Saturday work is required, the store is closed on Sundays.** **Full Training and support provided, Close to public transport links and local parking.** Have you ever considered a career in optics, are you passionate about retail and offering the best...

  • Internal Sales Person

    20 hours ago


    Bangor, United Kingdom Rexel Full time

    **Internal Sales Person**: - Rexel UK Limited have a great opportunity for an individual with the ability to deliver fantastic customer service to join our Bangor branch as an Internal Sales Person. _ - As an Internal Sales Person you are the key connection to provide effective management of existing customer accounts and developing new business to meet...


  • Bangor, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Bangor, North Wales.** **Full time position - 37.5 hours per week - Saturday work is required, the store is closed on Sundays.** **Full Training and support provided, Close to public transport links and local parking.** Have you ever considered a career in optics, are you passionate about retail and offering the best...