Customer Loyalty Advisor

3 weeks ago

Motherwell, United Kingdom Policy Expert Full time

**The Opportunity**

**Customer Loyalty Advisor**

Salary - £21,000 uplifted to £22,000 after 1 year.

Hours - 8 hr shift - Monday to Friday - Weekend Availability ( Our office is open Monday - Friday 8am - 7.15pm and Saturday 9am - 1pm, so we have various shifts across these hours )

**Why Policy Expert?**

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

We're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Policy Expert a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**What is the secret behind our award-winning customer service?**

It’s quite simply our people.

They are talented, passionate and motivated to always provide our customer with a best-in-class experience each and every time.

We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

Today, we insure over 1 million home and car insurance customers across the UK.

We are avid investors in people, as such we are proud of having a score of 4.9 out of 5 stars on Glassdoor (voted by our employees).

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing support will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

**What you will be doing**

The primary focus for this role is to retain customers by assisting them to renew their existing policies for various insurance products with us. This will include:

- Managing a mixture of inbound and outbound calls and leads relating to existing customers.
- Utilising skills learnt in training closing sales using a consultative and confident approach.
- Regularly achieving productivity targets
- Responding to and following up on enquiries using appropriate methods of communication
- Effectively managing call backs and follow ups.
- Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice.
- Ensure existing information held is accurate.
- Ensure that you maintain an up-to-date knowledge of our products, processes, and industry developments.
- Driving better customer experience seeking first contact resolution where possible, navigating customer interactions in a friendly, empathetic, efficient manner.

**How we will reward you**
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.
- Enhanced maternity benefits

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Wellness programme

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

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