Outbound Call Agent

2 weeks ago


London, United Kingdom Adecco UK Full time

**Job title**: Outbound Call Agent

**Duration**: 1-2 weeks temp (possibility to extend)

**Start date**: ASAP

**Location**: Farringdon

**Hourly rate**: £12-13 an hour

**Duties include the following**:

- Handle many outbound calls to customers and clients
- Identify the customers feedback through completing questionnaires.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Strong customer service skills required
- Experience working on CRM databases/ sales experience
- Strong MS Office knowledge and working experience
- Strong organisation skills and time management
- Excellent communication skills - written and verbally
- Must be positive and a go-getter
- Weekly pay
- Contract of Employment
- Paid annual leave
- Access to an exclusive employee benefit and discount portal
- Pension contributions
- Ongoing support from a dedicated consultant

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lily Hurley


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