Norwegian Speaking Call Agent

3 weeks ago

London, United Kingdom Ventures Lab Full time

**About the Company**

With over 400 employees internationally and a strong presence in the iGaming sector cultivated through years of experience, Ventures Lab provides a full range of iGaming services and products to enable our partners to reach new heights. Ventures Lab’s platform is fully certified in various regulated markets, having acquired licenses in many jurisdictions.

**Main Tasks and Responsibilities**

As a Call Centre Agent, you will be responsible for providing exceptional customer service and personalized support to our esteemed customers. Your primary objective will be to ensure their satisfaction and maintain a high level of professionalism while handling their inquiries and concerns. You will serve as a vital point of contact between the company and our valued customers, delivering a seamless and delightful experience.
- Provide efficient support for customers through outgoing phone calls.
- Ensure customers’ satisfaction and develop expectations.
- Accurately place and process orders per Customer Service Representative guidelines.
- Recognize and act on the opportunity to upsell additional products and services to customers.
- Follow-up on outbound calls, assigned cases, and quotes in a timely manner.
- Monitor and implement anti-fraud measures to protect both the company and its customers.
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and
- features of various online casino games.
- Provide recommendations and suggestions based on customers’ preferences and interests to
enhance their gaming experience.
- Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
- Collaborate with team members to share knowledge, address challenges, and contribute to a
positive work environment.

**Key Skills, Experience and Qualifications**
- Must be fluent in speaking and writing in English & Norwegian.
- Customer service or Sales experience is preferred.
- Excellent communication and interpersonal skills to deal with customers and offer a good quality solution professionally
- Enthusiastic character with the ability to convince customers and responding their inquiries.
- Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems,
processes, and industry-specific terminology
- Team player with a positive attitude, willingness to collaborate with colleagues, and a strong
commitment to continuous learning and professional growth

**Special Requirements**

Experience in Call Centre or Sales

**Reporting Relationships**

Reporting to the Regional Director / London Office

**Offer**
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- The opportunity to make a real impact at a time of rapid growth
- Remote role

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