Norwegian and English Speaking Customer Advisor

6 months ago

London, United Kingdom South West Recruitment Full time

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Contact Centre Consultant to speak both Norwegian and English.

As a **Contact Centre Consultant** you are in the best position to supply best in class customer service to the customer of this exciting new EV car brand to Europe.

**The role will entail**:

- Incoming and outgoing calls
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Simple complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working )
- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership
- Update relevant databases, and customer records.
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous retail and customer service experience would be beneficial

**Salary**: £13 per hour (£27,040 per annum)
**Hours**: Working hours are on a rota Monday to Saturday 8am till 6pm (rotating shift pattern, 5 days / 40 hours per week / 8 hours per day)
- 40 hrs a week
- 5 working days
- Full training provided and paid for
- Great Working Environment
- Accessible by bus and Tube

**Company Benefits**:

- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Dentist scheme;
- Bus Travel scheme;
- Eye test vouchers;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars;
- Weekly dress down days;
- Involvement with local charities and fundraising days/events;

**Job Title**:

- Norwegian and English Speaking Customer Advisor - Hybrid**Job Reference**:

- 33389**Sector**:
**Commercial**

**Location**:
**London Arena

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