Technical Support Advisor
2 weeks ago
Technical Support Advisor
£35,000 to £40,000
Mexborough
My client is a UK leader in the manufacturing of their steel products that go into the retail market.
Having been founded in 1936 they have grown and become a real leader in their field, making high quality products and consistently delivering innovative designs to their customers.
They are seeking an experienced Technical Support Advisor with either a National Certificate/Diploma in Plumbing or relevant heating qualification, to join their busy and professional team based in Mexborough.
THE ROLE:
Develop, implement, maintain and support product and training material
Provide ongoing support to all internal functions, for example, to ensure technical advice and guidance given via the Customer Service Team is accurate.
Close liaison with team, giving input into new product development and delivering the education required to support product launches.
Provide technical support and guidance to all internal / operational functions.
Build relationships with key bodies including Chartered Institute of Plumbing and Heating Engineering and City & Guilds (plus other qualification providers) to educate on and promote the brand and product range.
Management reporting and facilitation of continuous improvement activity
Working hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4.00pm on Friday.
THE CANDIDATE:
**Qualifications**:
National Certificate or Diploma in Plumbing.
Relevant heating qualification (such as City & Guilds, BPEC, NVQ level 3).
Experience
**Skills**:
Good technical ability and knowledge of gas management, electrical and hydronic heating design.
Knowledge of materials and engineering is a bonus.
Good MS Office skills, particularly Excel.
Excellent telephone / communication skills.
Ability to work unsupervised and on own initiative.
Knowledge of the heating (or related) industry would be an advantage.
THE BENEFITS
Working hours Monday to Thursday 8.30am to 4.30pm and Friday 8.30am to 4.00pm
Salary from £35,000 to £40,000
25 days holiday plus bank holidays
Free onsite parking
Money Purchase Pension Scheme
THE CONSULTANCY
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.- Location
- Mexborough- Type
- Permanent- Division
- Engineering & Production- Salary
- £35000 - £40000 per annum Plus Benefits- Ref
- BC30512_1686842719
Becka Chittell
- 01302 815999
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