Customer Service

3 weeks ago

Ballyclare, United Kingdom VANRATH Full time

VANRATH are delighted to be working with the leading provider of commercial vehicles in Northern Ireland.

**This position will be based at our Main Ballyclare Depot and will be a 46.5 hour work week, with normal hours of work organised by rota in advance. The rota will cover our customer demands, currently Monday to Thursdays 8:00-21:00, Fridays from 08:00-18:00 and Saturdays 08:00-14:00. Some flexibility will be expected outside of these hours as needed due to operational requirements.**
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work

Required Criteria:

- Be educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
- Possess an ability to structure workload in an efficient manner
- Be able to cope working under pressure
- Must be confident with telephone communication and possess a polite and professional telephone manner

Desirable Criteria:

- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
- Although not essential, some existing mechanical knowledge would be advantageous.

**Job Types**: Full-time, Permanent

**Salary**: £25,620.00-£27,831.11 per year

**Benefits**:

- Company events
- Flexitime
- Gym membership

Schedule:

- Flexitime

Work Location: One location

Reference ID: PD474747

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