Health Consultant
5 months ago
**Responsibilities**:
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering appropriate guidance.
- Offer pre-sales support by answering customer questions and providing information about our products and services.
- Assist customers with post-sales queries, such as troubleshooting, warranty claims, and product returns.
- Utilize product knowledge to recommend suitable solutions based on customers' needs and objectives.
- Collaborate with internal teams to gather information, resolve complex issues, and escalate customer concerns if required.
- Maintain accurate and detailed customer records in the company's CRM system.
- Stay up-to-date with product knowledge, industry trends, and water-related health topics to effectively address customer concerns.
- Provide feedback to the management team regarding common customer issues, suggestions for improvement, and potential opportunities for product development.
**Requirements**:
- Previous experience in customer service, preferably in a remote or online setting.
- Excellent problem-solving abilities to identify customer needs and provide appropriate solutions.
- In-depth knowledge of water and health-related topics, including water purification systems, filtration methods, and the impact of water on human health.
- Empathy and patience to handle customer inquiries and complaints with professionalism and understanding.
- Ability to work independently and efficiently in a remote work environment, while maintaining a high level of productivity and customer satisfaction.
- Exceptional organizational skills to manage multiple customer interactions and prioritize tasks effectively.
- Flexibility to adapt to changing priorities and handle a high volume of customer inquiries during peak periods.
- Commitment to continuous learning and self-improvement to stay updated on the latest advancements in water technology and customer service practices.
Preferred Qualifications:
- Previous experience in a customer service role within the water treatment or health industry.
- Knowledge of different water treatment methods, such as reverse osmosis, UV sterilization, and carbon filtration.
- Familiarity with relevant regulations and certifications related to water treatment systems.
**Salary**: £22,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Work Location: Remote
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