Product Specialist

4 weeks ago

Port Talbot, United Kingdom Swansea Bay University Health Board Full time

We are looking to recruit a Digital Product Specialist who will undertake the role of functional expert for Patient Recorded Outcome Measures (PROMs) across the health board. You will support the implementation of PROMs systems from the national framework, as well as supporting the live operational systems.

You will have responsibility for ensuring the product is quality assured following rigorous testing, project management of technical and implementation work streams, and overseeing implementations. This will involve close working with clinical and administrative staff across the organisation, and with regional and national partners e.g. Digital Health and Care Wales (DHCW).

We are looking for someone who can successfully juggle being a people person liaising with clinical staff to understand and gather their requirements and also be the main Digital Product Specialist becoming the technical expert.

**Previous Applicants need not apply**

**The post holders will**:
Lead on the system configuration to enable use by the service(s).

Take a lead role in the documentation of product requirements and user designs to reflect business needs

Manage implementations, including the development of project plans, risk registers and regular update reports

Lead on the development of communications, training and testing plans

Actively promote the product’s benefits and implementation plans

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

To provide technical advice and information (in some cases complex technical issues, such as integration requirements) on all areas appertaining to the product.

Communicate and engage with users on understanding requirements and work flow processes to design, develop and implement the product.

Informing the development process of the product’s design to reflect user requirements and workflow.

Assess and describe the business benefits of the product ensuring that requirement specifications for the product are in line with the business needs of the Health Board.

Actively promote the product’s benefits and implementation plan.

Develop business plans related to the development of the product and its growth potential.

Become the Health Board lead on the product and work closely with other product specialists to ensure links between other products and systems are made.

Maintain a good technical understanding of the product as well as a range of other associated systems that may have an effect on the product.

Ensure that the specification of the product is in line with the business needs of the organisation.

Provide support, guidance and training for project teams and staff within sites throughout the project lifecycle, using agreed project documentation.

Responsible for the management and coordination of any product system downtime across the Health Board. To ensure software releases are properly scheduled and are completed on time, and that work complies with the agreed quality standards.

Assess the impact and implications of any implementation incidents and events, and to report as appropriate.

Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups.

To communicate complex issues to a range of technical and non-technical staff and to provide product development advice and guidance.

Responsible for providing expert system administration and to ensure that at appropriate milestones this is effectively handed over to the Implementation and Support Manager. These duties include: o Assist in resolving day to day system issues arising from service desk incidents. o Resolving more complex issues directly related to the product. o Manually resolving inconsistencies if required. o Identifying and troubleshooting system bugs and errors.

Maintenance of user accounts including the set-up of new users and deletion of users.

Reviewing and updating system documentation as appropriate including Standard Operating Proced

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