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Customer Service Account Handler

2 months ago

Melton Mowbray, United Kingdom Pertemps SSDC - DDT Full time

**Customer Service Account Handler**
Pertemps Managed Solutions are working with a world-wide FMCG company to find the newest addition to their team, a Customer Service Account Handler. This is a fantastic opportunity for someone looking to expand their knowledge, with exposure to other well-knownbrands and the chance to learn the process involved of getting products onto the shelves.
We are looking for someone with exceptional Customer Service skills and enthusiastic to join this expanding team. Full, comprehensive training provided.
This is a hybrid role and would require working 2 or 3 days in the office and the other days from home.

**Responsibilities**:

- First point of contact for the customer with responsibility for communicating day-to-day supply issues
- Progress daily customer orders placed from input through to dispatch
- Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer
- Proactively identify future potential risk to service and mitigate where appropriate
- Resolve delivery issues both short and long term through communication with haulier and distribution team
- Control order conformance to correct lead time and order agreements
- Contribute metrics, issues, insight and action resolution through the daily and weekly Performance Review Forums and escalate any un-resolvable issues.

**Requirements**:

- Ideally have systems aptitude and the ability to learn new systems as the role requires a high level of SAP usage - on the job training will be provided.
- Good Analytical /Excel Skills
- Naturally curious with an unaccepting attitude to maintaining the status quo.
- Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams)

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