Offshore Collections Co-ordinator
6 months ago
Recruiter: Lynne Cepollina
**Job Type**: Temporary
Town/City: Chertsey
County: Surrey
Salary/rate: Competitive day rate
Job ref: J13189LC
**Offshore Collections Co-Ordinator**
**Offshore Collections Co-Ordinator Responsibilities**
- To co-ordinate, the Offshore Collections and Cash team day to day, ensuring all functions of your ledger are completed within agreed KPI’s
- To ensure the collection of all outstanding monies on the customer account within payment terms. Dealing with escalations if Genpact are unable to resolve
- Build strong customer relationships (both internal and external) and provide a first class level of customer service at all times
- Ensure order release is completed in timely manner considering available credit and working within the terms of the credit policy
- Ensure HQ and local targets are met for collections, ageing and query resolution in line with objectives
- Resolve queries with Genpact and / or customer to keep accounts up to date
- Check the monthly AR forecasting process is completed accurately
- Monitor Marketing Claims and work with Budget team and Marketing team to ensure claims are processed quickly and improvements are implemented
- Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR
**Offshore Collections Co-Ordinator Key competencies**
- Relevant experience working in an accounting /credit control team in corporate environment. Good Excel skills and to be competent in completing Vlookups, Pivot Tables
- Experience in dealing with an Offshore/ outsourced teams
- Target focused, Organised and efficient worker with strong attention to detail, able to work under pressure. Good customer service skills
- Experience of SAP
- Multi tasker, to have been involved in both collections and query management roles, preferably with sales deductions
**Benefits**
- Hybrid role
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday
- Access to staff sales discount and Reward Plus shopping discount
- 3 x volunteering days each year
- Government pension auto-enrolment from 12 weeks Pension contribution
- Excellent subsidised staff restaurant
- Onsite parking
- Free Shuttle Bus service (from Weybridge Station)
**Consultant - Charlie Shepherd**
**Lynne Cepollina**:
**Temporaries & Contracts Manager**:
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