Quality Controller

6 months ago

Trowbridge, United Kingdom Banner Full time

**We’re the largest schoolwear supplier in the UK. We’re passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality and supporting retailers with the best industry-leading service.**

Quality Control is a crucial stage in the supply of our products to our customers. The department ensures quality is maintained and improved if necessary. It is a role that combines visual inspection of goods, at two warehouses, as well as accurate record keeping of AQL garment inspection and supplier colour approvals.

We are currently in an exciting phase; whereby we are working closely with suppliers to transition Banner garments to eco-friendly fabrics. QC has a pivotal role within this process with regards to fabric and colour approvals, working with both Design and Buying teams.

The department works closely with Customer Service to ensure queries and dealt with
quickly and efficiently,

**Here's what your tasks will look like**
- Inspecting Banner products on delivery to the warehouses, to ensure quality standards are being met by the factories
- Writing inspection reports to communicate any issues found during AQL inspections and giving guidance on garment quality improvements.
- Discussing further issues/quarantined stock with the wider business, and outlining further steps needed.
- Visual inspections and colour management of supplier fabric submissions; ensuring colour consistency is maintained across the Banner ranges.
- Be a point of contact for customer issues/feedback; liaising with relevant departments and ensuring progress on issues are monitored.
- Receive customer returns requiring QC attention. Perform investigations and liaise feedback, to relevant departments, in a timely manner.
- Accurate stock movement via warehouse stock system in relation to AQL garment inspections.
- Complete KPI tracking for Quality Control functions, ensuring that all relevant reports are produced and distributed on specified time.
- Support Design/Buying team with product development tasks.
- QC mailbox management and ad hoc tasks.

**These are attributes we are looking for**
- Confident to work independently.
- Ability and confidence in making approval decisions.
- Experience in working under pressure.
- Comfortable following processes on a routine basis.
- Effective at time management.
- Ability to maintain accurate reporting and analytics.
- Strength in communicating, and collaborating with colleagues; both in the immediate team and internal departments.
- Strong attention for detail and methodical.
- Be able to problem solver individually and collaboratively.
- Working in a small team, therefore you will be flexible and be able to turn your hand to any task.
- QC experience is desired but not essential.

**Must haves**
- Be IT Literate with good knowledge of Microsoft Office (especially Excel).
- Be a fast learner, unfazed by learning new processes and systems.
- Knowledge of garment construction and pattern understanding would be beneficial.

**Below are 6 things, we want you to build into your day-to-day responsibilities**:

- Switch off lights when the space is not being used.
- Think about how you can recycle flawed products.
- Switch off computers at the end of every day.
- If possible, avoid bringing in one-use plastic water bottles.
- Only fill up the kettle for the number of cups of hot drinks you are making.
- Dispose of waste responsibly by using our recycling processes.

**Your working week will look like this**

This is a full-time, permanent role. We work on a 39 hour a week Monday to Friday, 8.30am to 5pm with no weekend work.

**When can I start?**

Immediately

**What’s our location?**

We are located in Trowbridge, where there is plenty of free parking and access to location transport.

**Our team**

You will be joining a team of 3 strong, experienced, and friendly colleagues. They are keen to welcome you to the team.

**Other things you might like to know**
- Celebration leave.
- During winter hours you get to finish at 3pm on a Friday.
- Adding a great transformation story to your CV
- **We are B-Corp certified.

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