Office Administrator

3 weeks ago


Droitwich, United Kingdom Hill HR Consultancy Ltd (on behalf of our client) Full time

**JOB DESCRIPTION**

**POST TITLE**:Office Administrator

**RESPONSIBLE TO**:Managing Director

**JOB PURPOSE**:To play a vital role in ensuring the smooth running of our office and providing various administrative tasks.

**MAIN RESPONSIBILITIES**:

- To ensure the smooth running of our office, ensuring efficiency and productivity.
- Co-ordinate and maintain office systems, including record-keeping, filing, and document management.
- To distribute sales and other customer enquires to the relevant person to ensure they are dealt with.
- Supporting with any account issues, such as checking invoices, dealing with customer account queries or escalating debt issues.
- To follow up on quotations sent.
- Enter, update and maintain accurate customer, project and sales lead details within the companies CRM and sales lead system.
- To create engaging content and post (including via scheduling) on a regular basis on our social media platforms, including the use of multimedia content such as video content, images and graphics, as well as posting case studies, blogs, news and company updates.
- Ensure all content is consistent with the company's brand, style and messaging.
- To work with our website partner in providing updates to our website and images where appropriate.
- To organise and attend tradeshows and exhibitions, and to attend occasional networking events in order to market the company.
- To answer incoming phone enquiries.
- Compilation of simple sales quotations in conjunction with the Sales Director using a dedicated digital quotations system.

**Other Responsibilities**:

- To carry out any other tasks as the role requires commensurate with the pay and seniority of the role.
- At all times comply with company policies, procedures and instructions.
- Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.

**PERSON SPECIFICATION**
- General level of education at GCSE level.
- Training in digital marketing and social media (desirable).

**Experience**:

- Previous experience of working in an Administrative role.
- Familiarity with social media platforms and experience managing social media accounts for business purposes.
- Previous experience of working within a service type company or role (desirable).

**Specific Skills/Knowledge**:

- Demonstrate excellent communication skills, both verbally and in writing with all levels of the organisation and external contacts.
- Strong knowledge of the Office Suite, including Outlook, Word, Excel, with good IT/keyboard skills.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Knowledge of social media platforms, trends, and best practices.
- Creative thinking and the ability to generate engaging content.
- Attention to detail and accuracy in handling administrative tasks.

**Personal Qualities**:

- To possess an excellent customer focused manner at all times.
- Flexible and adaptable in terms of hours worked and duties undertaken and be a good team player.
- To be motivated and proactive.
- Demonstrate commitment and flexibility.
- Integrity, initiative and judgement.

**Job Types**: Full-time, Permanent

**Salary**: From £13.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Droitwich, WR9 0NR: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)

Work Location: In person


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