Customer Service Advisor

3 weeks ago


Cowley, United Kingdom Berry Recruitment Full time

A prestigious company situated on the outskirts of Oxford are recruiting for a Spanish speaking Customer Service Advisor to join their busy team.
Our client is looking for a confident individual to handle all inbound calls from all customers and deliver a consistent level of outstanding service and add value to the customers' experience.
They are looking for someone who works hard to provide consistent, high-quality, proactive support to their team.
The key responsibilities are;
- Handle inbound calls
- Ability to provide excellent advice and give accurate advice to their customers
- Offer solutions to their customers, meeting their needs
- Resolve calls and only escalating when all options are exhausted
- Provide clear and concise documentation of all cases
- Make outbound calls to customers to follow up on a variety of issues
Our client is looking for someone with the following experience and skill set;
- Previous customer service experience
- Strong verbal and written communication skills in Spanish and English.
- Ability to work in a fast paced environment
- Excellent listening skills
- Strong technical skills and computer knowledge
- Have the ability to work effectively and professionally
- Ability to de-escalate calls in an effective manner


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