Digital Support Apprentice

3 weeks ago


Glasgow, United Kingdom QA Apprenticeships Full time

**Would you like to work for one of Scotland's leading Law Firms?**
Harper Macleod has been named Law Firm of the Year eight times and was ranked in The Times Scotland Best Law Firms 2020. They are consistently delivering excellent results.

Harper Macleod recently won SME Employer of the Year at our 2023 QA Apprenticeship Awards night

**Overview**:
Harper Macleod are currently seeking a Digital Support Apprentice to join their firm in Glasgow within their Personal Injury and Reparation department.

This role will involve reviewing claims from potential new clients and assessing if the claim should be progressed to a Solicitor.
This is a fantastic opportunity to develop within a business that has supported over 60 apprentices through their qualification in partnership with QA

**Key Responsibilities**:

- Answering all incoming claims enquiries from customers and log information onto Solcase (a case management system) - you will receive training on this
- Deliver excellent customer service to all clients
- Communicate both internally and externally via Microsoft Outlook
- Giving advice on the claim process to customers
- Gathering information such as receipts, photographs or valuations
- Referring doubtful, complex or high-value claims to a Solicitor
- Gathering information on new claims referred to the department
- Assisting with scanning and printing

**Full training will be provided.**

**What the Business are looking for**:
**Key qualities**:

- Administration experience
- Excellent I.T. and organisational skills
- Excellent communication skills and ability to build rapport with clients
- Ability to prioritise and work to deadlines under pressure
- Ability to use initiative
- Attention to detail and accuracy

**Salary**:
£18,018 per annum

**Working hours**:
Monday to Friday,
9am to 5pm.

**Benefits**:

- Pension scheme
- Critical illness protection
- Life assurance
- Discounted conveyancing on sales and purchases
- Discounted eyecare
- Charity donation through payroll
- Cycle to work scheme
- Buy additional leave option
- Extra holidays at Christmas
- CSR days
- Funding for external training
- Recruitment finder’s fee
- Additional discounts
- 4pm birthday finish

**Future prospects**:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Should you perform well in this role, there will be an opportunity for you to remain at the firm in a permanent position.
Harper Macleod have a track record of developing their staff and unlocking their potential.
Your salary will be reviewed on completion of your qualification.

**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website.



  • Glasgow, United Kingdom QA LIMITED Full time

    Would you like to work for one of Scotland's leading law firms?Harper Macleod are currently seeing a Digital Support Apprentice team to join the Trust team within their Private Client division, based in Glasgow. This team deal with all aspects of Trust Funds including Family Trusts,...


  • Glasgow, United Kingdom QA LIMITED Full time

    Would you like to work for one of Scotland's leading law firms?Harper Macleod are currently seeing a Digital Support Apprentice team to join the Trust team within their Private Client division, based in Glasgow. This team deal with all aspects of Trust Funds including Family Trusts,...


  • Glasgow, United Kingdom QA LIMITED Full time

    Would you like to work for one of Scotland's leading law firms?Harper Macleod are currently seeing a Digital Support Apprentice team to join the Trust team within their Private Client division, based in Glasgow. This team deal with all aspects of Trust Funds including Family Trusts, Charitable Trusts, Disabled Beneficiaries Trusts and Personal Injury...


  • Glasgow, United Kingdom QA LIMITED Full time

    Would you like to work for one of Scotland's leading law firms?Harper Macleod are currently seeing a Digital Support Apprentice team to join the Trust team within their Private Client division, based in Glasgow. This team deal with all aspects of Trust Funds including Family Trusts, Charitable Trusts, Disabled Beneficiaries Trusts and Personal Injury...


  • glasgow, United Kingdom QA LIMITED Full time

    The OCS workforce is made up of 50,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to their clients.Overview:OCS Group are recruiting for a Digital Support Apprentice to support their contract delivery team working with the Scottish Police Authority (SPA).The role is an exciting new...


  • Glasgow, Glasgow City, United Kingdom QA LIMITED Full time

    The OCS workforce is made up of 50,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to their clients.Overview:OCS Group are recruiting for a Digital Support Apprentice to support their contract delivery team working with the Scottish Police Authority (SPA).The role is an exciting new...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    **Who you’ll be working for**: We have a fantastic opportunity to join our client who is a laboratory equipment supplier based in East Kilbride as a Digital System Support Apprentice. Alongside lab equipment, they’ve been supplying a tailored service, since 1910. You will be working for a business which has people at the heart of everything they do. Over...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    **Employer description**: Regent Property in the heart of Glasgow City Centre are recruiting for a new apprentice to join their administration team! This family run business has been going for over 40 years and have plenty of experience in their industry! You will be in good hands! The business is committed to supporting the development of junior talent,...


  • Glasgow, United Kingdom Eurostampa UK Full time

    Digital Printing Apprentice - Glasgow Eurostampa UK Ltd - A progressive print company specialising in high quality printing of labels, primarily for the Spirit Bottling Industry Whisky/Drinks Industry has the following vacancy within our Digital Printing Department. The successful candidate will work within our Pressure Sensitive Labels (Self Adhesive)...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    Rearo Laminates are a leading specialist in the supply and manufacture of bathroom and kitchen surfaces within the UK. It is a family run business which has operated in the market for over 20 years. They pride themselves on high levels of customer service, assisting the customer from initial inquiry through to delivery with our own dedicated nationwide fleet...


  • Glasgow, United Kingdom QA LIMITED Full time

    Carpenters Group are one of the UK’s leading providers of insurance and legal services. They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.


  • Glasgow, United Kingdom QA LIMITED Full time

    Carpenters Group are one of the UK’s leading providers of insurance and legal services. They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.


  • Glasgow, United Kingdom QA LIMITED Full time

    Employer description:Carpenters Group are one of the UK’s leading providers of insurance and legal services. They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.Their culture is what defines them as an or...


  • Glasgow, United Kingdom QA LIMITED Full time

    Employer description:Carpenters Group are one of the UK’s leading providers of insurance and legal services. They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.Their culture is what defines them as an or...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    An exciting opportunity has arisen for a motivated Digital Administrator Apprentice, aged 16-19 to join ASA Recruitment. This will be a 1-year apprenticeship where the successful applicant will work towards a Diploma with QA, receiving support and mentoring throughout the placement. ASA Recruitment is Scotland’s largest independent recruitment...

  • Modern Apprentice

    16 hours ago


    Glasgow, United Kingdom Scottish Qualifications Authority (SQA) Full time

    **Directorate** - People **Business Area** - Human Resources **Location** - Glasgow or Dalkeith **Salary range** - £20,808 **Type of Contract** - Modern Apprentice **End Date of Fixed Term Contract** - 08/08/2025 **Part Time/Full Time** - Full Time/'Happy to talk flexible working' **Workstyle** - Varied place & fixed hours **Actual Hours** -...


  • Glasgow, United Kingdom QA Ltd Full time

    Why Glasgow Property Maintenance? Glasgow PM has proven itself as one of Scotland‘s fastest growing property maintenance companies, providing planned maintenance, ranging from full refurbishment to minor repairs and maintenance. They are looking for an apprentice to join their team in Glasgow to work towards a SCQF Level 6 qualification. What’s...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    Are you interested in creative design? Would you like to work with big brands and household names? If so, this apprenticeship opening in the design industry is your chance to shine. **Employer description**: Our client specialises in creative branding solutions for clients like John Lewis, Lidl and the NHS. They are growing fast and are looking for an...


  • Glasgow, United Kingdom QA Ltd Full time

    **Employer description**: Manpower has been a global leader in recruitment workforce solutions for over 70 years. They have an exciting opportunity for an Apprentice to join their team working on behalf of their well known IT client based in Glasgow City Centre. **Overview**: Manpower offers a structured training program, underpinned by a strong coaching...


  • Glasgow, United Kingdom QA Apprenticeships Full time

    **Why Pollok Credit Union?** Pollok Credit Union is a local community-based savings and loans organisation. They deliver financial services and provide many facilities to members both in person and through online facilities and the mobile app. Pollok Credit Union are looking for a confident and hardworking apprentice to work within their busy office. -...