Servicing Agent

3 weeks ago

Littlewick Green, United Kingdom Kensington Mortgage Company Full time

When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Nearly 25 years later, we're the UK's leading residential specialist mortgage lender still blazing a trail offering people the chanceto get a mortgage.

Where high street lenders see black and white, we've always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria,it's an approach that can make a real difference to people who want to own a property.

It's what we call the Kensington Difference.

**Overall Purpose of Job**

The Deeds team is responsible for the management of the title deeds for the mortgaged property from registration to final discharge at the Land Registry. All queries and requests for title deeds are dealt with by the team. The team also manages the productionof all Data Subject Access Requests (DSARs) for our customers in accordance with the Data Protection Act.

These requests can come directly from our customers or through an authorised third party and we have a regulatory timescale of 30 calendar days to provide copies of the personal data we hold for that customer.

Complete all internal and external information/change requests for customers, and generate responses in an accurate and timely manner in adherence with policy, procedure and regulation.

**_You must be able to easily commute to Maidenhead at least 1 day per week to pick up the Deeds Documents._**

**Key Accountabilities**
- Plan and prioritise allocated workloads against agreed service standards.
- Take ownership for investigating and responding to internal and external requests accurately and efficiently.
- Ensure all work completed is done so in accordance with applicable regulation, process and policy.
- Consider risk when completing daily activities.
- Identify process improvements and efficiencies.
- Carry out any reasonable task or duty as requested.

**Experience, Knowledge, Skills**
- Able to embrace change whilst adopting a positive attitude.
- Experience of working in a target driven environment centred on customer delivery.
- Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
- Understanding of customer administration processes and policies.
- Attention to detail and accuracy.
- Keying, processing, of all customer and 3rd party incoming workloads.
- Using and understanding core systems within customer contact and administration environments.
- Balancing customer requirements with departmental objectives.
- Taking ownership of queries and responding within a timely manner.

**Minimum Qualifications**
- GCSE Maths and English grade C or above or equivalent.

**Your Opportunity**

Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunitiesavailable so we try and support everyone however we can.

We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.

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