Operations Assistant
3 days ago
**Job Tittle**: Operations Assistant **(Maternity Cover)**
**The Purpose of the Role**:To assist the Founder & Director in the smooth running of the operation. Ensure the delivery of Just Stay Wales standards, and the achievement of Just Stay Wales business objectives.
The core values of ‘Just Stay Wales’s will underpin everything you do:
- **Customer Service**
Is our top priority for all the guests we serve, our property partners, the agents we work with, our internal teams and suppliers. We are here to help and assist them to benefit and take advantage of our services.
- **Quality**
- **Trustworthy**
We are reliable and take total responsibility for our guest and client experience. We are dependable, will always tell you the truth if things go wrong. We pride ourselves on our honesty and consistent approach to serve.
**You will be required to**:
- Planning cleaning schedules according to occupancy.
- Responsible for the daily monitoring of housekeeping standards
- Conduct regular Health, Safety & Security Checks
- Ensure all property and equipment is maintained, used, and stored correctly to assist in the control of operating costs.
**- **Maintaining adequate stock levels and controls to ensure costs are kept within budget guidelines.
- Elina Property Management System Maintenance
- Reservations Management
- Cashiering / Taking Payments & Deposits / Invoices
- Inquiry handling
- Customer Service Support where required
- Meet & Greet Services
- Continually exceed Guest expectations increasing Guest satisfaction.
**BEHAVIOURS**
Essential**:
Confident and friendly personality.
Great Attitude
A genuine approach to people and a capacity to win trust and support at all levels.
Has a visible passion and empathy for our service and wont rest until all accommodations are set to standard.
Desirable:
Enthusiastic uses this to engage others through positive emotional energy.
Smart casual and well presented
**SKILLS**
Essential:
Key Functional Skills / English, Maths & IT
Full Driving Licence & Use of a car
Desirable:
The ability to manage Social Media Scheduling & Content
**EXPERIENCE**
Essential:
2 years Hospitality / Retail Experience
Customer Service
Ability to work under pressure.
Desirable:
Drive
High Energy
**HOURS**
22.5 Hours over 3 Days per week including every other Saturday or Sunday
Flexible with overtime and on call opportunities
Office, Home and Field Based - Laptop and phone provided
Some lone working necessary
Fixed Term Contract (April - December) with a view to becoming permanent member of the team.
**REWARD**
from £10 per hour.
Milage expenses
28 days paid holiday pro rata.
1 Days Extra Holiday on the anniversary of your start date up to 5 days
**BENEFITS**
Uniform
Staff Discount
**Job Types**: Part-time, Fixed term contract
Contract length: 8 months
Part-time hours: 22.5 per week
**Salary**: From £10.00 per hour
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Overtime
- Weekend availability
Work Location: One location
Reference ID: Operations Assistant (Maternity Cover)
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