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2nd Line Desktop Support

4 months ago

Bournemouth, United Kingdom Bournemouth & Poole College Full time

**2nd Line Desktop Support**:
Bournemouth and Poole College now have an exciting new opening for a **2nd Line Desktop Support **to join the team on a **full time, permanent basis.** In return, you will receive a competitive salary of **£25,640 - £29,378 per annum.**

At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
- Organisation
- Bournemouth & Poole College
- Department
- Media & IT Services
- Contract Type
- Permanent
- Employment Basis
- Full time
- Contracted working hours
- 37
- Location
- Roles available across Bournemouth and Poole
- Salary
- £25,640 - £29,378 per annum
- Closing date
- 03/01/2024

**About the role**:
**Responsibilities as our 2nd Line Desktop Support will include**:

- Provide support to students and staff using the IT network and AV systems
- Provide skilled operational support to staff and students via the College’s Help Desk, remote workstation fault diagnostics and network administration services.
- Install, maintain, service, clean and repair IT, Audio Visual and presentation systems as directed.
- Deliver, issue and receive IT systems and materials to and from staff and students as necessary.
- Ensure that all College IT Desktop systems are well maintained and operated in accordance with sound educational practices, current health and safety regulations and report any cases of abuse of IT and presentation systems and take appropriate remedial action
- Ensure that workstations and systems meet the requirements of our obligations with regard to safeguarding and online safety and that students and staff are protected from harmful content.
- Support members of the IT team to provide proactive and positive communication with the Service’s customers
- Resolve the majority of requests for assistance at the first point of contact, using remote tools where appropriate
- Attend regular briefing meetings
- Maintain workstation security
- Maintaining any necessary records as directed
- Keep up-to-date with technical developments and provide additional documentation where necessary.

**As our 2nd Line Desktop Support, you’ll** **ideally have**:
- Demonstrable passion for IT and IT Systems.
- Basic knowledge of IT hardware and experience in PC Maintenance.
- Knowledge of modern Windows Operating Systems.
- Experience of working within IT and IT User Support
- Good interpersonal and written skills.
- Good customer care / service skills.
- Methodical approach to problem solving.
- Good organisational skills.
- Be available for evening and weekend work
- Respond to emergencies outside normal working hours
- Attendance at cross-College events e.g. open evenings/ days, parents evenings.
- Willingness to work across all campuses

**Benefits**:
You will receive excellent benefits and a competitive salary:

- 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
- up to 4 days additional leave during the Christmas closure period
- Free parking at all of our college sites (where spaces are available)
- Access to Discount Schemes at multiple retailers
- Enrolment into the NEST Pension Scheme

**Closing date: 03 January 2024**

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.