Flexible Administrator/crisis Worker-norwich

6 months ago

Norwich, United Kingdom Mountain Healthcare Limited Full time

**About the Role**

**About the Role**

**Location: The Harbour Centre**

**Salary: 26,169 pro rata**

**Full and Part Time Positions Available**

**Rota Patterns for full time roles will be: Flexible seven day rota, 12hrs - 9am to 9pm.**

**Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).**

**The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.**

**Job Opportunity**

**Key Responsibilities will include**:

- **1st point of contact for service users.**:

- **Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.**:

- **Support the SARC Manager with day to day running of the centre.**:

- **ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).**:

- **Assisting patients and liaising with other agencies regarding the management of the service user pathway.**:

- **Assisting with preparation, service user support and acting as an advocate during their time at the SARC.**:

- **Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.**:

- **Be a key player within the SARC team and wider company network.**

**Company Benefits**

**Company benefit**
- ** Enhanced sickness pay scheme**:

- ** Enhanced Maternity Pay after 1 year's service**:

- ** Well-being programme**:

- ** Advanced rota planning for better work-life balance**:

- ** 6 weeks annual leave**:

- ** Pension Scheme**:

- ** Bonus Scheme**:

- ** Life Assurance**:

- ** Employee Assistant Programme**:

- ** Long Service/Team of the Month Awards**:

- ** A range of accredited and CPD training courses and masterclasses**:

- ** Funding for higher education courses after one years’ service**

**Essential Skills**

**Essential Skills Required**:

- ** Good IT skills.**:

- ** Experience working in a supportive or customer focused environment.**:

- ** Knowledge and understanding of Safeguarding Children and Adults**:

- ** Knowledge and understanding of Confidentiality**:

- ** Experience completing administrative duties.**:

- ** Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.**:

- ** Advanced DBS and level 2 Police vetting will be required**

**Desirable Skills**:

- ** Experience of working with individuals who may have complex needs**:

- ** Experience of working with individuals who have experienced sexual assault/ violence**:

- ** Experience of creating and utilizing resources and use of distraction techniques**:

- ** Project development and outreach**:

- ** Training and presentation skills**

***

**About us**

**Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.**

**Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.**

**Join the Best Provider, Make the Greatest Difference**

**Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.**

***

**Creating an Inclusive Environment

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