Customer Services Apprentice

2 weeks ago


SouthendonSea, United Kingdom Southend-on-Sea Borough Council Full time

CONTRACT TYPE

**Fixed Term Contract**

CLOSING DATE

**31-Aug-2023**

SALARY

**£11737.60**

About the role

We have a fantastic opportunity for an apprentice to join Southend on Sea City Council in our Customer Support team. You will provide a range of customer focused administration and support services for citizens, internal customers, partners and suppliers of the council. All within a supported learning environment to help your development.

**What will the apprentice be doing?**

You will be working as part of the customer support team to provide administrative support and customer service activities. Duties will include:

- Word processing, data entry and updating databases
- Meeting support and minute taking
- Directing customer queries
- Responding to enquiries in person, over the telephone and in writing
- Working in line with Council policies and procedures
- Working effectively as part of a team and within agreed targets

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Business Administrator Level 3 Apprenticeship Standard.

Work based training.

**What is the expected career progression after this apprenticeship?**

What you need to succeed

**Desired skills and personal qualities**

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

**Qualifications**

GCSE or equivalent English and maths (Grade 4/C) Essential

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