Customer Service Advisor

3 weeks ago

Farnborough, United Kingdom Steer Automotive Group Full time

Farnborough

Ref: VA954

**Benefits**
- Competitive salary
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- £1,000 recommend a technician bonus incentive
- Enhanced maternity, paternity & adoption pay
- Enhanced sick pay
- Talk to us about flexible working
- VIP Awards colleague recognition scheme
- Health cash plan claim back medical costs, same day doctors' appointments, high street discounts
- Steer Academy provides accredited ongoing training paid for by the business
- Opportunities for career progression

**About the Job**

The purpose of your role is:

- Managing our customer experience journey, including customer complaints and resolutions
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Answering and making phone calls
- Updating insurance companies
- Updating computer systems/portals
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin
- Supporting other sites in the region when required.

**About You**

You will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities.

You will also have administration skills, with experience in MS Office, and be a quick learner on computer systems.

You will be able to work well in a team as well as autonomously, be self motivated, and have a good understanding of the local area for transport logistics.

**About Us**

Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth and acquisition throughout the UK and is now one of the largest Accident Repair Centre Groups in the UK.

Any business is all about the people within it and we want to be the best. Our aim is to be the repairer of choice for our clients, their customers, and colleagues within the industry. Our mission is to be the best in the industry, so we are now looking for qualified people to come and work for us. If you want to be part of this dynamic and rapidly growing business, then please get in touch.

We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do.

Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care.

Our job applicant privacy notice can be found on our website Steer Automotive.

  • Customer Service Advisor

    3 weeks ago

    Farnborough, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Advisor- Contract Type: - Contract- Location: - Farnborough- Industry: - Administration and Office Support- Reference: - Vibe_1711113997- Contact Name: - Dawn Halford- - Job Published: - 22 March 2024 Job Description **Customer Service Advisor** Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a...

  • Customer Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Aquability (UK) Ltd Full time

    **Customer Service Advisor** Aquability (UK) Ltd currently has a fantastic opportunity for a Customer Service Advisor to join our friendly, family run company in delivering excellent levels of customer care. This is a full time, permanent position and the working hours are Monday-Thursday 9am-5pm and Fridays 9am-4.30pm based at our offices in Farnborough,...

  • Customer Service Advisor

    1 month ago

    Farnborough, United Kingdom Aquability (UK) Ltd Full time

    **Customer Service Advisor** Aquability (UK) Ltd currently has a fantastic opportunity for a Customer Service Advisor to join our friendly, family run company in delivering excellent levels of customer care. This is a full time, permanent position and the working hours are Monday-Thursday 9am-5pm and Fridays 9am-4.30pm based at our offices in Farnborough,...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Webhelp Full time

    Job AdvertJoin our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Agent who has previous experience of working in a customer facing role, ideally within a Luxury or 5-star-service industry, with excellent people skills and the ability to provide a first-class customer experience is required for an airport based in Farnborough, Hampshire, South East England.2 Jobs Available - 1 Permanent, 1...

  • Customer Service Advisors

    2 months ago

    Farnborough, United Kingdom Reed Business Support Full time

    Customer service advisors required on a temporary basis to call through a list and updating information. You will need to have previous call handling / help desk / outbound customer service experience, be a clear and confident communicator and be available to start a temporary assignment asap.

  • Customer Service Advisors

    4 weeks ago

    Farnborough, United Kingdom Gi Group Full time

    Customer Service Advisor **Job Description**: Our Client based in Farnborough one of the leading logistics specialists in e-fulfilment, contact centres, mail and parcels are urgently looking for Customer Service Advisors to join the team on a temp-perm basis. *No experience required - Full training provided - Entry-level Customer Service Position.* Salary &...

  • Customer Service Advisors

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Reed Business Support Full time

    Customer service advisors required on a temporary basis to call through a list and updating information.You will need to have previous call handling / help desk / outbound customer service experience, be a clear and confident communicator and be available to start a temporary assignment asap.

  • Customer Service Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Aquability (UK) Ltd Full time

    Customer Service AdvisorAquability (UK) Ltd currently has a fantastic opportunity for a Customer Service Advisor to join our friendly, family run company in delivering excellent levels of customer care.This is a full time, permanent position and the working hours are Monday-Thursday 9am-5pm and Fridays 9am-4.30pm based at our offices in Farnborough,...

  • Customer Service Advisor

    1 month ago

    Farnborough, United Kingdom MERJE Full time

    Job Title: Customer Service Advisor Location: Farnborough, 100% office based Salary: £22,880 plus a quarterly performance-related bonus of £500 - £1000 every 6 months Shifts: Full-Time between the hours of 8am and 8pm Monday to Sunday on a 37.5 hour working week Are you ready to kickstart your career? Whether you have experience in retail,...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Jewson Full time

    Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough. At Jewson, where we are Proud to Partner The Trades, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...

  • Customer Service Advisor

    1 month ago

    Farnborough, United Kingdom MERJE Full time

    Job Title: Customer Service AdvisorLocation: Farnborough, 100% office basedSalary: £22,880 plus a quarterly performance-related bonus of £500 - £1000 every 6 monthsShifts: Full-Time between the hours of 8am and 8pm Monday to Sunday on a 37.5 hour working weekAre you ready to kickstart your career? Whether you have experience in retail, hospitality, or...

  • Customer Service Advisors

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Gi Group Full time

    Customer Service AdvisorJob Description:Our Client based in Farnborough one of the leading logistics specialists in e-fulfilment, contact centres, mail and parcels are urgently looking for Customer Service Advisors to join the team on a temp-perm basis.*No experience required - Full training provided - Entry-level Customer Service Position.Salary & Benefits-...

  • Customer Service Advisor

    3 weeks ago

    Farnborough, United Kingdom MERJE Ltd Full time

    Job Title: Customer Service Advisor Location: Farnborough, 100% office based Salary: £22,880 plus a quarterly performance-related bonus of £500 - £1000 every 6 months Shifts: Full-Time between the hours of 8am and 8pm Monday to Sunday on a 37.5 hour working week Are you ready to kickstart your career? Whether you have experience in retail, hospitality,...

  • Customer Service Advisor

    22 hours ago

    Farnborough, United Kingdom MERJE Full time

    Job Title: Customer Service AdvisorLocation: Farnborough, 100% office basedSalary: £22,880 plus a quarterly performance-related bonus of £500 - £1000 every 6 monthsShifts: Full-Time between the hours of 8am and 8pm Monday to Sunday on a 37.5 hour working weekAre you ready to kickstart your career? Whether you have experience in retail, hospitality, or...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Webhelp Full time

    **Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Webhelp Full time

    **Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...

  • Customer Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Source4 Personnel Solutions Full time

    Do you enjoy talking to customers? Our client based in Farnborough is looking for a Customer Service Advisor to join their team. They have friendly working environment and offer full training. This role is done on a rota basis working from Monday - Sunday, between 8am-8pm.This is a temp to perm role so you will be paid weekly for the first few...

  • Customer Service Advisor

    2 weeks ago

    Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...

  • Customer Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...