Customer Service Advisor

1 week ago

Farnborough, United Kingdom MERJE Ltd Full time

Job Title: Customer Service Advisor

Location: Farnborough, 100% office based

Salary: £22,880 plus a quarterly performance-related bonus of £500 - £1000 every 6 months

Shifts: Full-Time between the hours of 8am and 8pm Monday to Sunday on a 37.5 hour working week

Are you ready to kickstart your career? Whether you have experience in retail, hospitality, or have recently left college, we want to hear from you We are a recruiter helping our client find enthusiastic individuals to join their team as Customer Service Representatives. We believe in the will over skill - strong work ethics and adaptability are key

About the Role: Our client, a leading fintech company, is on a mission to make financial education accessible and enjoyable. As a customer service advisor, you will ensure a smooth and simple process for all customer queries.

Responsibilities: As a Customer Service Advisor, you will:

  • Use our client's systems to answer email, phone, and live chat queries
  • Promptly address queries and comments made via social media
  • Answer general technical queries about the website and mobile app
  • Handle queries regarding customer statements and financial activity
  • Provide friendly, helpful advice to all customers-
  • Perform administrative tasks (monitoring risk alerts, one-off tasks, etc.)
  • Support Member Services Management
  • Make customer call-backs
  • Respond to social media contacts on Facebook, Twitter, and Instagram

What We're Looking For: We're seeking candidates who:

  • Possess strong written and verbal skills
  • Can work independently
  • Have an excellent phone manner
  • Are flexible and adaptable in their role
  • Exhibit excellent organisational skills
  • Thrive in a busy, team environment
  • Are eager to learn new systems and possess good technical skills
  • Have working knowledge of Excel and Word

Ideal Candidate: You are a self-starter, motivated, and welcome challenges. You seek feedback, ask how you can help, and strive to improve. Perseverance and going above and beyond are your trademarks.

What We're Offering:

  • 30 days of holiday (including all but 3 public holidays)
  • Birthday day off
  • Excellent induction with ongoing learning and development
  • Free tea, coffee, and loads of fruit
  • Access to benefits such as Cycle to Work scheme and Workplace Pension
  • A helpful and collaborative team environment
  • Great company days out and legendary Christmas parties
  • Long service awards at 3 and 5 years
  • 5 days annual leave carry over
  • Plus many, many more excellent benefits

Please Note: All candidates will be subject to a criminal record and credit check which must be clear, anything that appears on these after a job offer will result in the offer being retracted.

Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.

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