General Builder

**Salary**: Up to £29,960

**Job Type**: Full Time
**Location**: Oldham

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service. You will achieve a 'first time fix' through correct diagnosis, multi-trade working and an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.

**What you'll be doing**
- You will undertake the correct diagnosis and method of responsive maintenance to achieve a 'first time fix' and outstanding customer satisfaction
- You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- You will follow the Group's equal opportunities policies and practices and promote cultural diversity across all aspects of the team's work.
- You will undertake and contribute to a competence based framework through specific training and development initiatives

**What you'll need**
- Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building
- Qualified to minimum GCSE grade C or equivalent in English and maths
- At least three years in the built environment, across multi-trades
- Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
- Evidence of delivering first class customer service in responsive maintenance
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the built environment)
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills

**What we need from you**
- Prioritising multiple activities in conjunction with each other
- Open to new & different methods of working and prepared to challenge traditional thinking
- Interest in delivering outstanding customer service
- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Ability to work flexibly and when needed outside normal working hours

REF-204705