Casual Complaints and Information Compliance

2 months ago


Luton, United Kingdom Luton Borough Council Full time

Our ambitious **Luton 2040 Vision **- that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

**Salary: £11.39 per hour**
**Hours per week: Casual**
**Contract type: Casual**

**About the role**:
Our department are looking for someone who is able to Support the provision of an effective and efficient casework service to both internal and external customers, including government and legislative bodies and other local authorities.

You will be expected to Assist in the day to day management of casework including complaints, member enquiries, FOIs, SARs, compliments and statutory complaints, which includes direct contact with customers over the phone and face to face.

**About you**:
You’ll have the opportunity to develop on your existing skills by using spreadsheets, database packages, formulas and reporting tools.

We do ask that you have GCSEs or equivalent experience

Applicants for this role will need to be able to attend meetings and work outside core hours

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

**Additional Information**:
We offer a wide range of benefits including generous pension scheme, annual leave and flexible working arrangements to name a few.

**Job details**:
Job reference
- REQ0001594

Date posted
- 02/06/2023

Application closing date
- 11/06/2023

Location
- Luton

Salary
- £11.39 per hour

Package
- + Benefits

Contractual hours
- 0

Basis
- Casual

Job category/type
- Administrative and Clerical



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