Sen Tribunal, Mediation and Complaints Officer

5 months ago


London, United Kingdom Venn Group Full time

**Tribunal, Mediation and Complaints Officer**

Venn Group’s specialist legal recruitment team is currently working with a forward-thinking Local Authority based in London, who are known for their interesting workloads and strong team ethos, are recruiting for a **Tribunal, Mediation and Complaints Office**r **to join their legal department**.**

This is an inside IR 35 **full-time role (36 hours per week)** for the initial period of 3 months with the possibility of an extension. This role is fully remote.

Some of the responsibilities include:

- Lead, manage and motivate the team to deliver high performance
- Ensure that corporate/departmental people practices are understood and implemented within your service
- Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
- Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence
- Coach and support staff to develop
- Recommend areas for service improvement based on relevant data and information
- Communicate effectively with elected members and other partners/stakeholders
- Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
- Build a culture of trust in your team
- Ability to engage, coach and motivate teams and set clear targets and expectations
- Evidence of high levels of customer service and satisfaction with an ability to manage potentially stressful situations
- Experience of successfully managing performance and providing clear constructive feedback
- Experience of successfully implementing plans and projects to time and budget
- Experience of budgetary consideration, effectively plan and manage resources and duty to ensure efficient use of public resources
- Demonstrates a good understanding of the political structure and role of elected members
- Ability to work collaboratively both with own service and across other services

**Interested?** For further information, please contact Alexander Rasaq at Venn Group.

**This role is to start immediately therefore please do not hesitate in applying.


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