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Welfare Officer
3 months ago
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
This is an exciting new role within the chief of staff team. You will be responsible for Independently assessing every potential involuntary PPM install within the business and providing real time support to Field agents to assess for potential vulnerabilities when on site.
There is a brand new code of practice to make sure when the only option to collect debt is involuntary PPM installation we get it right for our customers and business making sure it is safe and reasonably practicable.
You will be responsible for making sure every involuntary prepay meter fitted is compliant by carrying out an independent assessment, ensuring it is correctly documented and saved.
You will also need to highlight and feedback where things have gone wrong or they need escalating for a decision.
You will also assist with internal and external audit activity.
Are we tempting you? What we need from you.- A wide range of industry knowledge, must have debt, ability to pay and vulnerability experience- A passion for delivering an exceptional customer experience to our customers- Excellent written and verbal communication skills- Excited to solve complex problems- Resilient with an ability to navigate challenging conversations- Ability to think on your feet in a fast-paced environment- Empathetic, able to put yourself in our customer’s shoes- Able to understand different perspectives when making decisions- Drive to identify and implement change- Excellent prioritisation and organisational skills- Work proactively & efficiently in a pressured environment, be detail oriented and to work to tight deadlines.
Here’s what else you need to know- 6 - 12 Month Secondment- Location: Nottingham with travel to our other sites when required- Working environment: Flexible hybrid working - expected in the office 2-3 days a week- Salary (in line with ES) per annum dependent on experience- 26 days holiday- Flexible benefits
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.
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