Service Delivery Coordinator

3 weeks ago


Staffordshire, United Kingdom Jobs in Science Full time

**Position: Service Delivery Coordinator**

Permanent

Location: Cannock area, Staffordshire

Hours: 40 hours per week (8am - 5pm)

**Main Duties and Responsibilities**:

- Forward plan the work of the Field service engineering team
- Managing live jobs, and dealing with emergency calls and breakdowns
- Provide an excellent level of Customer Service
- Ensure effective management of communications between external customers and service engineers, liaising with customers and engineers on daily basis
- Booking and planning of jobs
- Liaising with the service chain
- Produce reports as necessary for customers
- Produce reports and achieve KPIs
- Identifying opportunities to develop customer relationships
- Other miscellaneous administration duties, as required by the team
- Essential - good standard of education, especially in numeracy, written skills, and verbal reasoning
- High level of knowledge of IT packages, including Microsoft Office, Word, and Excel
- Desirable - Knowledge of Microsoft AX database
- Desirable - some experience in scheduling, especially in a light engineering environment
- Essential - More than 12 months experience in a relevant field
- Excellent administration and planning skills
- Excellent people-skills
- Confident communicator with the ability to communicate with all stakeholders
- Problem-solving mindset; keen eye for detail; ability to achieve excellent results
- Professional attitude, with good time-keeping skills and the ability to plan and manage own workload

Reference

**JH_SDC**

Location

Staffordshire

Salary

£20,000 to £25,000



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