Hotel Receptionist

7 months ago

Pontyclun, United Kingdom Lanelay Hall Hotel & tRiBe Spa Full time

An exceptional opportunity to join the Lanelay Hall Hotel & tRiBe Spa family has arisen to join the Reception Team, conducting 24hrs per week, working a combination of the following shifts 7:00am-15:00pm & 14:00pm-22:00pm.

As a Front Office Agent you will be under the general guidance of the Front Desk Manager & Reception Supervisor. You will assist with all duties connected to Front Office Department, and ensure every guest has an unforgettable experience.

Lanelay Hall Hotel & Spa is a busy, independent hotel just on the outskirts of Cardiff, South Wales.

We have 19 bedrooms, a busy restaurant & bar, fantastic function Suites & tRiBe Spa.

Key Responsibilities: - Hotel Receptionist
- Welcome guests as they arrive at the hotel.
- Checking guests in and out, issuing keys.
- Preparing any outstanding room accounts and dealing with payments.
- Actively upselling hotel products and services.
- Dealing with all general guest requests and queries.
- Creating bedroom reservations, amendments and cancellations in Guestline Rezlynx PMS reservations system.
- Complete daily arrival check
- Ensure confirmation is received for all reservations
- Conduct all telephone calls in friendly, efficient manner, adhering to the hotel standards.
- Maximise revenue through up-selling and cross-selling all hotels products & services.

Specification:

- Administration and customer service skills.
- IT skills to work with computerised booking and payment systems such as Resdiary, Guestline PMS & Try.Be.
- Excellent written and spoken communication skills.
- A friendly and professional telephone manner.
- A team player.
- Hungry for personal development.
- The ability to stay calm under pressure and look after several tasks at once.
- Ideally you will have previous experience in a similar post and will have worked with Guestline Rezlynx PMS, full training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.70 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- PONTYCLUN: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been convicted of a criminal offence which is not spent under the Rehabilitation of Offences Act 1974 or do you have any pending prosecutions? (Yes or No) - If YES please provide more information)
- Are you currently employed with Lanelay Hall Hotel & Spa or The Edwards Collection? (Yes or No)
- Please note you will be required to provide references from any stated past employers. Please confirm if this information can be provided if successful. (Yes or No)

**Experience**:

- Front Office/Administrative: 1 year (preferred)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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