Post Delivery Coordinator

**THE ROLE**:
Post Delivery Coordinator

Working as part of the EV Cargo Solutions team you will be required to manage the day to day requirements of EV Cargo Solutions customers in terms of all post-delivery activity, including provision of POD's, returns processing, claims handling and KPI monitoring.

THE SALARY
Competitive based on experience.

REWARDS & BENEFITS
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

OFFICE BASED
This role will be based at our flagship office in Ashby-de-la-Zouch (LE65 1JR).

SHIFT TIMES
This role is Monday to Friday with the potential for overtime.

**KEY RESPONSIBILITES**:

- Maintain accurate and timely communications with clients and operating partners to maintain high standards of service.
- Accurate and timely reporting of information in respect of proof of delivery documentation.
- Maintain accurate information and databases to provide an audit trail for all transactions with clients and operating partners.
- Provide support to the post-delivery team as required.

**OUR IDEAL CANDIDATE WILL HAVE**:
Qualifications. Level 2 in English & Maths.
Experience. Excellent administrative skills. Previous customer service experience. Excellent IT skills with experience of Windows 10 in a business capacity.
Communication. You will have excellent communication skills (spoken and written), an approachable attitude and a flexible approach to work.
Influence & Persuasion. A methodical and structured approach to problem solving.
Planning & Organisation. A team player with the ability to communicate effectively at all levels. You will be highly organised with an excellent attention to detail, good at prioritising tasks and a great team player. You will have the ability to stay calm under pressure and a methodical and thorough approach to work.
People & Self Development. You will have a keen approach towards self-development. If you are looking for a future career and progression within a growing company This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

“Let us be your employer of choice”