Customer Support Scheduler

21 hours ago


Redditch, United Kingdom Arcus FM Full time

Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders? 

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking for Customer Support Schedulers to join our nights team on a permanent basis, with both a full-time and part-time hours available. You'll be working within a team of colleagues managing multiple clients and managing the end-to-end work order process.

**Responsibilities**

You will be a first line support for internal and external customers handling major incidents and escalations. You’ll be managing inboxes, answering queries promptly, and providing updates to all key stakeholders.

You will also be responsible for the receipt of request, triage, processing, and dispatch of reactive emergency work orders and liaise with the appropriate engineers / contractors / support service.

This role will require someone with great time management, organisational and prioritisation skills, as creating and collating reports containing no mistakes can be difficult at times. You’ll have the ability to work under-pressure and a keen eye for detail, as well as being keen to rise to challenges

You will be working on a 4 nights on 4 nights off basis - from 7pm-7am - with a structured training and development plan.

**When you join us you will receive**:

- Salary**:Up to £25,500 after training + £2,000pa night allowance **:

- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Referral programme
- Wellness programmes

Schedule:

- Night shift

Supplemental Pay:

- Bonus scheme



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