Scheduler

5 months ago


Redditch, United Kingdom Arcus FM Full time

Overview:
Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office.

About the Job:
Your new role will be within our Central Operations Planning team, where you’ll be covering a multitude of clients. You’ll receive work orders via various systems, you’ll manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You’ll be liaising between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability.

You’ll be a proactive and solution-focused individual, as you’ll be handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 720 hours or legislative work against critical KPI’s

You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, you’ll be able to manage challenge and persuade with ease ensuring you are achieving the best solution for the customer.

To be successful you will have:
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.

**This is a 40-hour per week role. Shift pattern between 7am and 7pm - 5 days out of 7. Flexibility is required for this role.**

For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions

**In return, we would offer you**:

- Salary: £25,869 per annum
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres


  • Scheduler

    5 months ago


    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our...

  • Scheduler

    5 months ago


    Redditch, United Kingdom Wates Full time

    **The Vacancy** **We have an opportunity for a Scheduler** to join our WPS team on our Responsive Maintenance contract in the Redditch area **Key Accountabilities will include**: - Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. -...

  • Scheduler/planner

    6 months ago


    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our...

  • Lead Scheduler

    6 months ago


    Redditch, United Kingdom Eaton Full time

    Join Our Team at Eaton: Empowering Tomorrow, Today! Are you ready to be a part of a global leader that's driving innovation, sustainability, and a brighter future for our world? With a legacy of over a century, we are reshaping the way our dedication to innovation, diversity, and sustainability drives us forward, setting the bar higher for the industry and...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    About the RoleAt Arcus Solutions, we are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis.The ideal candidate will have extensive knowledge of scheduling, be able to work on their own initiative, and possess excellent administrative and time management skills.This role involves managing...


  • Redditch, Worcestershire, United Kingdom Arcus FM Full time

    We are seeking an experienced Workforce Scheduling Controller to join our team at Arcus FM.Your new role will be within our Central Operations team, where you will be responsible for delivering on set SLAs/KPIs and providing exceptional customer service.As a Workforce Scheduling Controller, you will be the key point of contact for various stakeholders,...


  • Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you want to work in a fast paced environment? Do you enjoy communicating with various stakeholders? If yes, then read on... We are now seeking a Helpdesk Agent to join us. About the Job: You will be working within our Central Operations Planning team; you will be playing a...


  • Redditch, United Kingdom Arcus Solutions Full time

    Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch...


  • Redditch, United Kingdom Arcus FM Full time

    Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch...


  • Redditch, United Kingdom Arcus FM Full time

    Are you looking for an employer who is big on career development?Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs?Do you want to provide the best customer service?If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office....

  • Scheduling Assistant

    6 months ago


    Redditch, United Kingdom HobbyMaker (Live TV) Full time

    HobbyMaker is an exciting craft TV channel aired live daily from 1pm to 8pm and we are looking for an enthusiastic, self-motivated and well time-managed individual to join our fast growing team as a Scheduling Assistant. You will be responsible for assisting the Scheduling Team in the day-to-day operational management of the Hobbymaker Partners, This is an...


  • Redditch, United Kingdom Arcus Solutions Full time

    Due to continued growth, we have several newly created Customer Support Scheduler role, based at our Redditch site on a permanent basis. Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation...


  • Redditch, United Kingdom Arcus Solutions Full time

    We are recruiting for Planner/Scheduler (NIGHTS) at our Redditch site. The role requires working NIGHTS 5 days out 7 which would include some weekends. Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management...

  • Plumbing Specialist

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Opus People Solutions Ltd Full time

    About the Job:We are seeking a skilled Plumber to undertake temporary work on Council properties. The successful candidate will be responsible for 1st and 2nd fix plumbing, radiator repairs, and replacements.Key Responsibilities:Holiday entitlement accrued while workingPension contribution from employerOpportunity to apply for permanent positions as an...

  • Production Planner

    5 months ago


    Redditch, United Kingdom Comton Group Full time

    **basic salary upto 38K plus bonuses** **Do you have experience in a production planning/scheduling role, within a fast paced environment?** **If so this could be a great opportunity within a large distribution company** Due to a period of continuous growth and improvement, a leading metal distribution company based in Redditch are looking for an...

  • Works Manager

    12 hours ago


    Redditch, United Kingdom CV-Library Full time

    Ferris UK Ltd are seeking an experienced Works Manager The position will involve attending policyholder properties that have been damaged and creating a report (following a prescribed template) assessing the validity of the claim along with the creation of a scope of work to rectify identified insured damage, along with any additional recommendations to...

  • Yard Worker

    6 months ago


    Redditch, United Kingdom CRADDOCK METAL RECYCLING LTD Full time

    Must be able to work in a fast pace environment Due to nature of work and health and safety drug and alcohol testing will be carried out Must be physically fit and able to work outdoors Schedule: - 8 hour shift - Day shift - Monday to Friday **Job Types**: Full-time, Permanent **Salary**: From £12.00 per hour **Benefits**: - On-site...

  • Production Planner

    6 months ago


    Redditch, United Kingdom Recruitus Full time

    **Job Title**: Production Planner **Location**: Redditch **Salary & Benefits**: £38-£40k per annum **Hours**: Monday-Thursday 8.15am - 5.00pm, Friday 8.15am - 14.15pm - Holidays: 25 days per annum (certain days reserved for Christmas shutdown) - Pension: Eligible after 3 months of service - **Position Overview**:_ We are seeking a Production Planner to...

  • Planner

    6 months ago


    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you want to work in a fast paced environment? Do you enjoy communicating with various stakeholders? If yes, then read on... We are now seeking a Customer Support Scheduler to join us. About the Job: You will be working within our Central Operations Planning team; you will be...

  • Yard Worker

    5 months ago


    Redditch, United Kingdom Staffed Full time

    #Our esteemed client, a leading presence in the salvage industry, is seeking a highly motivated Salvage Team Operative to join their established team in Redditch. **Position**: Salvage Team Operative **Location**: Redditch **Working Hours**: Monday to Friday, 7:00 am to 4:30 pm **Hourly Rate**: £10.42 per hour **Key Responsibilities**: - Conduct hands-on...