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Client Partner

4 months ago

Remote, United Kingdom Futurice Full time

We’re looking for a Client Partner to join our team at Futurice UK. You’ll help to find, scope and deliver work for clients, in partnership with our collaborative, cross-functional product teams. We’re looking for someone who shares our excitement about innovative, beautifully crafted digital experiences that have a positive impact on people’s lives.

**What you are responsible for**
- Nurturing successful commercial relationships that demonstrate value and impact for both the client and Futurice.
- Developing a strategy for sourcing and securing new business, through new relationships and account growth.
- Use market intelligence to ensure that Futurice is well-positioned to deliver against industry needs.
- Supporting accurate scoping and planning of projects from their inception. You’ll be working alongside strategy, design, delivery and tech to help craft projects to meet business outcomes.
- Ensuring clients understand the value of Futurice’s work and help collaboration between them and the wider team; identifying risks and mitigating as appropriate
- Helping the team identify commercial opportunities within projects and support them to develop a commercial mindset.

**What we would like to see**

**Commercial leadership**
- An expert relationship builder; you seek to understand client challenges and identify opportunities to create value.
- Evidence of commercial success. You’ve grown client accounts in excess of £1.5 million per year
- Natural influence. Your persuasion comes from a place of genuine care and experience of how to work with different types of people and business.
- Strategic mindset. You can map out a client ecosystem and identify how to achieve long-term impact across an organisation.
- Diligence with numbers. You ensure work is priced properly and operates from a place of commercial safety.
- Handle complexity. You’re comfortable working with matrix organisations on a transformation journey as well as fuzzy problem areas.
- Client services background. You’ve worked successfully in the agency/consultancy environment for some time.

**A coaching mindset**
- You have worked with smart, independent people in the past and enjoy coaching and supporting them to help the team achieve great results.
- You have an interest in the transformative possibilities of digital projects and enjoy working with people to bring out the best in them and unlock achievements.

**Communication skills**
- You can communicate clearly, with an ability to explain technical concepts to people from diverse backgrounds in a way that is meaningful to them.

**Attitude and preferences**
- Natural ability to problem solve and overcome challenges.
- You like the idea and practice of a low hierarchy organisation and enjoy facilitating and organising sessions to promote collaboration.
- You are comfortable taking the initiative and working with ambiguity.
- A keen interest in and familiarity with how software is built and delivered, including knowing when things are technically easy or difficult.

**What we care about**

**Our Culture** - We are human first. Mutual respect and trust is essential, as is curiosity, talent and energy. All team members need to be self-starters and have a desire to be part of a low hierarchy work culture built on a foundation of Nordic straightforwardness.

**How we work** - We’re a talented team of designers, strategists, and software engineers working hard to create a progressive environment, culture, and set of capabilities. In the UK we operate a remote-first setup, centred on London, with regular days spent working together IRL as a full team. We take pride in our craft and a commitment to a people-first, one-team mentality.

**Flexibility** - Not a morning person? Need to pick the kids up from school? We believe in well-rested people doing concentrated, impactful work and offer flexible working hours and locations.

**What we can offer you**
- Competitive salary
- Company pension contribution of 6%
- Profit share bonus scheme
- Private health insurance
- 25 days of holidays + 1 extra for your birthday
- A tiered parental leave policy, which offers 16 weeks maternity full pay and 3 weeks partner full pay (dependent on your tenure)
- Time and budget for personal development
- Company credit card
- Monthly team get-togethers and a weekly lunch and share
- Team trips and group activities
- A monthly personal wellness budget
- Cycle to work scheme

Don’t worry about whether you’re a 100% fit Take a look at **what we do**and **what we've done**and get in touch. Don’t just tell us where you’ve worked or studied, tell us who you are, where you are heading, and why you want to join us

**More about our process**

We usually follow the following format for interviews, currently all held remotely:

- 30min video/telephone introductory call
- 1hr interview with 2 people, a developer and a designer
- 1hr interview with 2 directors

**Job Types**: Full-time, Permanent

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