Client Associate

6 months ago


Remote, United Kingdom Health Partners Full time

**About Health Partners**:
Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.

**Role Outline**:

- Management of Occupational Health cases including
- Booking appointments, invoicing, closing cases
- Reviewing cases, chasing updates and gathering information
- Reviewing, proof reading and releasing reports
- Using a cloud-based telephony system which records calls for training and quality purposes.
- Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
- Working towards our clients’ goals and the company’s key metrics.
- Display the company’s CORE values; Caring matters, One team, great Relationships and Excellence all round.
- Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
- Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
- Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.

**Salary**:
This is a full time remote position, 37.5 hours per week, Monday - Friday

The salary for this role is £20725 per annum

**Skills**:

- Account Management
- Customer Service
- Issue Resolution

**Education & Qualifications**:

- GCSEs in English

**Certifications**:
**Company Benefits**:
One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Discounted gym membership
- Cycle to work scheme
- Full access to discounts on Perkbox
- Access to Vitality Health

**Diversity & Inclusion Statement**:
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.

We look forward to you joining our team



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