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Customer Service Advisor

2 months ago

Harlow, United Kingdom Jewson Partnership Solutions Full time

**The Role**

This role is working with Jewson Partnership Solutions, which is the Public Sector arm of Jewson, as a part time customer service advisor at our branch in Harlow.

As a Customer Service Advisor, you will be involved in the sales, administration and purchasing in branch. As and when, you will also be required to safely deliver building materials to our customer, whilst representing the company with a professional approach; a driver’s license is therefore essential, as you would be driving a 3.5T vehicle.

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit
- Customer service experience
- A proactive, flexible and enthusiastic attitude
- IT literacy
- Strong desire to learn
- Full UK Driver’s license and willingness to drive a 3.5T vehicle

**Hours of Work**
This is a part time position, working Monday to Friday, between 8AM and 2PM.

**What will I be doing in the role?**
A Customer Service Advisor is an essential role within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our values
- Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**Job Types**: Part-time, Permanent
Part-time hours: 31 per week

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Harlow, CM20 2SE: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable occasionally driving a 3.5T vehicle?

Licence/Certification:

- Driving Licence (required)

Work Location: One location

Reference ID: STK00551

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