Customer Service Advisor

3 days ago


Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
As a Customer Services Advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you

We understand flexibility is important so we offer any of the following shift patterns:
8am - 4pm

9am - 5pm

10am - 6pm

**Why LloydsPharmacy Clinical Homecare?**

We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways - The opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:

- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online

**About You**: To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.
** About Us**:

- Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs.

We are defined by our ICARE values, and ILEAD behaviours. Together, they build our shared value system and are the key pillars of McKesson’s culture.
McKesson UK prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
- To see if we're right for you, why don't you join our virtual drop in session to learn more about LPCH and more about this role.
- Please click on the link below to register:



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