See more Collapse

Customer Service Associate

1 month ago

WestcliffonSea, United Kingdom Yoke for CWS (AMS) Full time

**AMS are recruiting full time Customer Service Associates in Southend-On-Sea to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below.**
- You'll be the first point of support for our personal banking customers in one of our telephony banking
- We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

**Job description - the role**

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

- Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
- Building real connections with them and being dedicated to finding the rights solution to meet their needs
- Improving processes and procedures to maximise customer satisfaction and efficiency
- Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

- The determination to go the extra mile for our customers every day to provide that truly personal service
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills

**About the client**

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.
- Your hours of work will be between the hours of 8am-9pm, Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
- Any hours worked outside 8am to 9am / 8pm - 9pm will also attract an additional shift premium payment
- Bank Holiday working is a feature of this role.
- We'll discuss your hours in more detail with you during your screening call.
- You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.

**Benefits**:

- Training to be provided
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

**Next steps**

**We look forward to receiving your video interview**

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £13.25 per hour

Expected hours: 35 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Weekend availability

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Westcliff-on-Sea (required)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Customer Service Associate

    3 weeks ago

    Westcliff-on-Sea, United Kingdom Alexander Mann Solutions Full time

    AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our...

  • Customer Service Associate

    4 weeks ago

    Westcliff-on-Sea, United Kingdom Alexander Mann Solutions Full time

    AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our...

  • Customer Service Associate

    2 weeks ago

    Westcliff-on-Sea, United Kingdom Yoke for CWS (AMS) Full time

    AMS are recruiting **full-time nightshift** Customer Service Associates in Southend-on-Sea to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below. - Start date: 2nd April 2024 - 6 Month Contract - £13.25 per hour, shift allowance applied for hours worked...

  • Customer Service Associate

    2 weeks ago

    Southend-on-Sea, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Associate - We’ll look to you to...

  • Associate Practitioner

    2 months ago

    Westcliff-on-Sea, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    Following a redesign of services, we are in an exciting position to be able to recruit an Associate Practitioner as part of our Dementia Services in the South East Essex area. We are seeking an Associate Practitioner to work in partnership closely with a Dementia/Mental Health Nurse Specialist across CPR and Southend Localities, will provide assistant to...

  • Customer Service Representative

    2 weeks ago

    Westcliff-on-Sea, United Kingdom NatWest CWS Full time

    AMS are recruiting Customer service representative to work with our well-known financial services client in a non-telephony customer service role. We're looking for someone with a background in delivering excellent customer service. You will work in an evolving contact centre environment and experience of this would be beneficial. Start date: 30th January...

  • Customer Service Associate Telephony

    2 months ago

    Southend-on-Sea, United Kingdom NatWest CWS Full time

    **Customer Service Associate Telephony** **Start Date** - 03/04/2023 **Pay Rate** - £13.25 **Contract Length** - 6 Months **Location** - Southend On Sea **Hours Per Week** - Part Time Evenings - **21 Hours per Week** **Training** - 6 Weeks full Training **Shifts** - Tuesday, Wednesday, Thursday 1730-2300 Saturday 1800-Midnight **or** Tuesday, Wednesday,...

  • Customer Service Associate Telephony

    2 weeks ago

    Southend-on-Sea, United Kingdom Alexander Mann Solutions (AMS) Full time

    **Job description - summary** Customer Service Associate Telephony** **Start Date** - 03/04/2023 **Pay Rate** - £13.25 **Contract Length** - 6 Months **Location** - Southend On Sea **Hours Per Week** - Part Time Evenings - **21 Hours per Week** **Training** - 6 Weeks full Training **Shifts** - Tuesday, Wednesday, Thursday 1730-2300 Saturday 1800-Midnight...

  • Customer Service Administrator

    3 weeks ago

    Westcliff-on-Sea, United Kingdom A1 Personnel Employment Agency Ltd Full time

    A1 Personnel are currently recruiting for a Customer Service Administrator for a permanent contract on behalf of our client based in Westcliff on Sea. Duties and Responsibilities: - Quote customers and follow up quote/ sales opportunities - Negotiate with customers and suppliers - Deliver high quality customer service and response - Manage Customers...

  • Customer Service Associate Telephony

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Alexander Mann Solutions (AMS) Full time

    Job description - summary Customer Service Associate Telephony**Start Date - 03/04/2023Pay Rate - £13.25Contract Length - 6 MonthsLocation - Southend On SeaHours Per Week - Part Time Evenings - 21 Hours per WeekTraining - 6 Weeks full TrainingShifts - Tuesday, Wednesday, Thursday Saturday 1800-Midnight orTuesday, Wednesday, Thursday Saturday...

  • Customer Service Adviser

    2 weeks ago

    Westcliff-on-Sea, United Kingdom Hood Group Full time

    We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands. We have fast-growth in our Customer Service Department working in partnership with one of the...

  • Customer Service Representative

    3 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    Are you looking for a role that can really make a difference? Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment. Long-term/ongoing temporary contracts leading to permanent opportunities. - **Start date: 28th August 2023** - **12 month temp - perm contract** - **Location: Thanet Grange, Southend-on-Sea** -...

  • Customer Service Representative

    3 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    Are you looking for a role that can really make a difference? Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment. Long-term/ongoing temporary contracts leading to permanent opportunities. - **Start date: 28th August 2023** - **12 month temp - perm contract** - **Location: Thanet Grange, Southend-on-Sea** -...

  • Inbound Customer Service Representative

    3 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    You will be working as an **Inbound Customer Service Representative, **based in **Westcliff -on-sea, Southend.** - You’ll be the first point of support for our personal banking customers in one of the telephony banking/Credit card teams - We’ll look to you to deliver excellent service to customers, always keeping their needs and financial goals in mind -...

  • Inbound Customer Service Representative

    3 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    You will be working as an **Inbound Customer Service Representative, **based in **Westcliff -on-sea, Southend.** - You’ll be the first point of support for our personal banking customers in one of the telephony banking/Credit card teams - We’ll look to you to deliver excellent service to customers, always keeping their needs and financial goals in mind -...

  • Customer Service Advisor- Branch

    3 weeks ago

    Westcliff-on-Sea, United Kingdom Barclays Full time

    **Customer Service Advisor** **Southend-On-Sea** **£23,300per annum + Shift Allowance** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion...

  • Inbound Customer Service Representative

    3 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    **Join us as a Customer Service Representative in Southend, Westcliff -on-sea and be within our reputable client who is within the banking industry.** oYou’ll be the first point of support for our personal banking customers in one of our telephony banking/Credit cardteams - We’ll look to you to deliver excellent service to our customers, keeping their...

  • Inbound Customer Service Representative

    4 weeks ago

    Westcliff-on-Sea, United Kingdom AMS Full time

    **What you’ll do** As a Customer Service Representative, we’ll count on you to let the customers know their options when banking with our client, so they can make informed choices. You’ll be helping customers by: - Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs -...

  • Customer Service Associate Telephony

    6 days ago

    Southend-on-Sea, United Kingdom Alexander Mann Solutions (AMS) Full time

    **Job description - summary** AMS are recruiting **full time Customer Service Associates** in Southend-On-Sea** to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below.** - You’ll be the first point of support for our personal banking customers in one of...

  • Customer Service Representative

    4 weeks ago

    Westcliff-on-Sea, United Kingdom Alexander Mann Solutions Full time

    AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our...