Customer Service Associate Telephony
4 weeks ago
**Customer Service Associate Telephony**
**Start Date** - 03/04/2023
**Pay Rate** - £13.25
**Contract Length** - 6 Months
**Location** - Southend On Sea
**Hours Per Week** - Part Time Evenings - **21 Hours per Week**
**Training** - 6 Weeks full Training
**Shifts** - Tuesday, Wednesday, Thursday 1730-2300 Saturday 1800-Midnight **or**
Tuesday, Wednesday, Thursday 1830-0000 Saturday 1800-Midnight
**Key Responsibilities
**At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their Banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified
**Join us as a Customer Service Associate**
- We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We're looking for a detail-orientated person to complete processes and procedures, while providing each customer with a seamless experience
**What you'll do**
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balanceproactive conversations with planned customer meetings.
**Your duties will include**:
- Supporting the bank's way of working to help as many customers as possible
- Managing customer contact lists to identify opportunities to help customers with new financial services or products
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
**The skills you'll need**
We're also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
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