Food and Beverage Assistant

2 weeks ago

East London, United Kingdom RBH Management Full time

**Job Ref**:RBH13491

**Branch**:Crowne Plaza Docklands

**Location**:Crowne Plaza Docklands, London

**Salary/Benefits**:£23,581.00 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Insert shift pattern/flexible arrangements if any

**Hours per week**:40

**Posted date**:18/01/2024

**Closing date**:20/02/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF AFOOD AND BEVERAGE ASSISTANT AT CROWNE PLAZA DOCKLANDS**
- What you'll be doing..._

Reporting to the Food and Beverage Assistant, you will be required to work shift patterns of morning and afternoon. As Food and Beverage Assistant you will have excellent interpersonal skills and will be a crucial part of our guests’ journey. You must be self-motivated and be personable in the way you deal with people, who believe in delivering the best possible standards in guest service. The role requires excellent interpersonal skills to handle guest complaints and show you care by being thoughtful in the way you welcome and connect with guests.

**Your key areas responsibility will include**:

- Ensure smooth and efficient running of the service within the restaurant, room service, bar and the conference rooms.
- Meet, greet and seat all guests in a friendly manner and maintain the highest level of hospitality/ customer care and be fully conversant with the hotel complaint procedure.
- Keep all the Food and Beverage outlet clean, meet the food hygiene regulations at all times and maintain the service area clean; inform customers of specials and menu changes.
- Make recommendations you genuinely feel the customers will enjoy.
- Answer questions about our food, beverages and restaurant functions and services

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

Crowne Plaza London Docklands - Excel is a great urban hideaway in the heart of London's thriving Docklands area. Located only 5 minutes' walk from the Docklands Light Railway station, it's an ideal base for visiting the city's many attractions.

Emirates Airline Cable Cars are located just next to the hotel, making for a fun and convenient form of travel or just a high flying experience with spectacular views of London. The hotel's restaurant with al fresco terrace dining and swimming pool and health club give you those much needed comforts after a hard days shopping and exploring.

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