Customer Service Representative
3 weeks ago
**Customer Service Representative - Application Processing**
Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives for our Manchester based Centre, certified by the Great Place to Work (GPTW).
**Total Pay**: up to £23K after probation plus sales related bonus and travel allowance
**Benefits**:Cycle Scheme, Uniform voucher, Additional Leave, Company Sick Pay, Talent Development Program, Social activities, 30 minutes paid break and Employee recognition.
- *(some will be Subject to employee seniority)_
**Hours**: Office based 40 hours a week, inclusive of 30 minutes paid lunch per day with different shift patterns available.
**The key responsibilities of the role include**:
- Following an established and defined filing and administration process, guided by a computer based system
- Ensure engagement with applicants providing a first-class service and positive customer experience
- Support colleagues to develop and implement continuous improvement initiatives
**The Selection Criteria**:
**Skills/Personal Attributes**
- Excellent communication and interpersonal skills
- Skills in establishing and maintaining effective relationships with customers
- Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
- Knowledge of computer systems
- Excellent spoken and written English; fluency in any other language such as German, French and Dutch is an advantage
- Structured thinking and heavy attention to detail
- Self-motivated, patient and professional
- Excellent personal time management, available to work extended hours from time to time, and at short notice
- Be able to work independently, thorough and reliable
**Experience**
- Experience of working face-to-face in a customer service role or retail environment
- Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons
- Experience in a Public Sector / Government client working environment is a plus.
Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
Work Remotely
- No
**Salary**: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
All applicants are requested to wear masks and all areas are regularly cleaned and sanitized.
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