Quality & Development Manager

7 days ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

_An excellent opportunity has arisen for a Quality and Development Manager to join our client, an independent organisation in the social housing sector. _
- You will work closely with the Directors and operational staff, and provide key support to the group’s operational activity. You will also liaise with associated professionals and local authorities as and when required. _
- **£28,000 per annum**:

- **Full time, permanent**:

- **Nottingham**

**Responsibilities**:

- Reviewing and improving existing Quality Management Systems and working towards new regulation and standards.
- Have overall responsibility for the of handling complaints and investigations alongside HR, whether made by staff or associated professionals
- Continuous Personnel Development of Staff in a group setting. Additionally, if identified by managers, there may be a need for one-to-one training if specific training needs are identified by Directors or Manager.
- Develop training courses to improve the knowledge of staff.
- You’ll design and deliver learning and development sessions to improve the knowledge and skills of staff.
- To provide expert advice to Directors, management and operational staff on Quality Assurance Systems, training and Development
- Responsible for scrutinising and monitoring operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance and practice standards.
- Make an active contribution to embed audit and evaluation into services and support a learning and continual development organisational culture.
- Responsible for benchmarking accommodation standards, providing reports to Operations Director, Team Manager and Team Leader, coupled with clear actions
- Responsible for action plan for accommodation identified as special measures following unannounced visits.
- To be responsible for the ongoing development of systems for a range of audit activities to inform practice improvements and service developments and to ensure they continue to meet statutory and regulatory requirements.

**About you**:

- Exceptional report writing skills
- **Experience in a similar role is ESSENTIAL**:

- Intermediate level or above Microsoft Office skills
- Great communication and interpersonal skills
- Team player
- Good attention to detail
- Ability to work under pressure
- Ability to multi-task
- Proactive approach



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