Service Desk Operative Nights

4 weeks ago


NewtonleWillows, United Kingdom Kingdom Full time

**Kingdom Services Group **are one of the largest privately ran businesses within the UK. As recognised pioneers of innovation in the Security industry, we are driven to explore new ways of working and fresh approaches to progression within the support services market.

Due to continued growth within the business, we are expanding our **National Command Centre** and are looking for a pro-active, enthusiastic person to join our team as a **Service Desk Operative**, supporting this essential function to the business.

This is a busy role where no two days are the same If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast-paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you

**Where: Our Head Office based in Newton-le-Willows (WA12 area)**

**Hours: On average 42 hours per week. 3 On 3 Off Nights, shifts as per rota. 19.00 pm - 07.00 am.**

**Salary**:£11.50 per hour**

**When**:We are looking to get the right person into the team ASAP

**What’s in it for you?**
- Contributory pension scheme
- Hastee pay - get an advance on your salary when needed
- A friendly and supportive team
- Training, career development & progression

**What will you be doing?**
- Monitoring the attendance and safety of the Kingdom workforce
- Assist in the monitoring of alarm systems and provide an appropriate response to unplanned events
- Contacting employees who haven’t booked on for their assigned shift
- Scheduling new employees and forward scheduling/reacting to short notice cover requirements
- Assist in maintaining safe working environments for all Kingdom employees
- Any other monitoring tasks required by the business

**What do we need from you?**
- Experience within a fast-paced customer service environment (Call centre / control centre)
- Excellent IT skills and competent using different types of operational systems
- A thorough and methodical approach to your work, maintaining attention to detail
- Be able to prioritise workloads and manage your time effectively and efficiently
- Ability to communicate effectively with employees and clients

If this sounds like the role for you, please **apply** today

**Overview**:
**Reference**
11830

**Salary**
£11.50 - £11.50/hour

**Hours**
On average 42 hours per week. 3 On 3 Off Nights, shifts as per rota. 19.00 pm - 07.00 am.

**Location**:

- United Kingdom - England - North West England - Merseyside - Newton-le-Willows

**Job Type**
Permanent

**Posted**
25 May 2023



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